Booking Co-ordinator

**The closing date is 23rd Sep 2025**

**Anticipated Interview date(s) 8th September 2025**

**Job summary**:
We have an exciting opportunity for a motivated and well organised individual to join out already established Radiology central bookings team located at County Hall, Taunton. This is a part time role for 22.5 hours per week

The job role involves providing high quality bookings service for patients and in line with internal guidelines and within national targets.

This is very busy role with a high volume of calls and would suit a customer care driven individual who is able to use their initiative and have the ability to cope with the demands of the service and work effectively as a team member.

**Main duties, tasks & skills required**:
To be the first point of contact answering inbound calls/making outbound calls to patients, referrers, relatives, carers and other members of staff routinely throughout each day.

Proactively engage with clinicians/GPs/staff and patients to enable effective patient flow through the pathway.

To manage patient lists operating in accordance with national and local targets ensuring efficient and effective use of out-patient slots.

**About us**:
At **Somerset NHS Foundation Trust**, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

- ** Flexible working options** to help you balance work and life
- ** NHS pension scheme** for long-term financial security
- ** Generous annual leave allowance** to recharge and relax
- A strong focus on **career development** to help you grow and achieve your potential

Additionally, you'll gain access to our **Blue Light Card**, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

**Why Somerset?** Somerset offers the perfect blend of **idyllic countryside, outstanding areas of natural beauty**, and **breathtaking coastlines**, with vibrant cities like **Bristol**, **Bath**, and **Exeter**just a short drive away - and only two hours to **London**.

The region is home to excellent **educational facilities**, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

**Somerset truly has it all** - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

**Job description**:
Please see attached Job Description & Person Specification for further details of duties and responsibilities.

**Person specification**:
**Qualifications**:
**Essential**:
ECDL or equivalent

NVQ2 in customer care, Medical terminology, or administration or equivalent

**Desirable**:
NVQ3 in customer care, Medical terminology, or administration or equivalent

**Experience**:
**Essential**:
Proven customer care experience in a busy administrative environment.

**Desirable**:
Experience of working in NHS Administrative office

**Additional Criteria**:
**Essential**:
Excellent telephone manner

Ability to deal with difficult customers face to face and over the telephone

Professional and responsible approach at all times

Ability to remain calm under pressure

**Disclosure and Barring Service Check**:
Stacey Thorne

01823343650

**Pay scheme**:
Agenda for Change

**Band**:
Band 3

**Salary**:

- £24937.00 to £26598.00 Yearly
**Contract**:
Permanent

**Working pattern**:
Part-Time

**Reference number**:
184-OL-PU-3132

**Job locations**:
County Hall
The Crescent
Taunton
Somerset
TA1 4DY