Receptionist, Guernsey Office

2 weeks ago

Saint Peter Port, United Kingdom Northern Trust Corp. Full time

**About Northern Trust**:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

**Role/ Department**:
The receptionist will be on hand to answer all incoming calls, take messages, respond to inquiries, and route calls to the appropriate party. Operates a multi-line call director. Welcomes customers and partners who conduct business in the region and points them in the direction of the appropriate person. Performs additional tasks that are specific to the individual business area.

**The key responsibilities of the role include**:

- Answers all incoming calls, takes messages,
answers questions, or directs call to appropriate
person. Operates a multi-line call director.
- Greets clients and partners conducting business
with their assigned area and directs them to the
appropriate person. Interacts continuously with
all clients.
- Answers questions related to the products
and services of the functional area.
- Maintains a log of the whereabouts of partners
(e.g. vacation, meeting, lunch, etc.).
- Schedules conference room and maintains
daily logs.
- Provides relief coverage to other areas as
the manager directs.
- Trains new employees and/or cross trains current
employees on specific duties relating to the individual
business area.
- Performs other duties specific to the individual
business area, ie., addressing and stuffing envelopes
for mailings, light typing, accessing information on the PC.

**Skills/ Qualifications**:

- Experience in call answering which requires the use of a switchboard (or multi-line call director)
- Experience in a similar position or in an office setting

**Working with Us**:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose.

**Reasonable accommodation**

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

LI-Hybrid

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