Unison Welfare Caseworker
4 days ago
UNISON’s charity, UNISON Welfare, provides welfare services that support UNISON members and their families at times of unexpected hardship and personal difficulty. We are a unique organisation providing invaluable assistance to members in need who may otherwise have nowhere to turn.
Location
UNISON Centre, London NW1
Starting salary
£24,639 per annum plus £3,326 London weighting allowance
Closing date
8 November 2024
Hours
17.5
Contract type
Part time, permanent
Reference
RMG/8b
**About this job**:
**‘There for You - the charity for members of UNISON the trade union’**
For this position, you will most likely have experience of supporting people through times of crisis gained in an advisory capacity or similar casework role working for a grant giving charity, voluntary or public sector organisation that has similar aims and values.
In addition to being an experienced and tactful communicator, you will be skilled in building relationships over the phone and confident in supporting people who have complex problems and identifying what the main issues are. Able to demonstrate empathy and judgement whilst at the same time meeting targets and service standards, key elements of this role include:
- Managing an individual caseload
- Consistently delivering a high quality standard of advice, support, and information
- Making recommendations or taking decisions on financial assistance within agreed guidelines
You may also be required to develop areas of specialism and in this situation, training would be provided.
You will need strong organisational skill and, be confident in your ability to run occasional training courses which may require travel and overnight stay.
If you enjoy helping people and would like to work as part of a team dedicated to providing an excellent service, this could be the role for you.
**How to apply**:
Please download the General Application form, by clicking on the link.
Interviews will be held on 19 November 2024.
**About UNISON**:
UNISON is the UK’s leading public services trade union, with over 1.3 million members working in the public sector, private, voluntary and community sectors and in the energy services. We employ approximately 1,200 staff, with around 370 at our national centre in Euston in central London and the remainder in our 12 regions across the UK, including Northern Ireland.
UNISON is a dynamic, progressive union, committed to equality. We encourage men and women of all ages, Black and minority ethnic groups, disabled people, lesbian, gay, bisexual and transgender people to work with us.
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