German Speaking Customer Service Co-ordinator

1 week ago

Poole, United Kingdom IMI Critical Engineering Full time

**Job Summary**:
This position requires someone with a passion for customer service who has experience in dealing with customers via telephone, processing orders, informing customers of order status and delivering the highest level of service to an industrial customer base.

The post holder will be part of a small team and will be expected to provide excellent customer care to all of our customers in support of the IMI Thompson Valves Ltd sales strategies; working closely with internal sales engineers and liaising with external sales when applicable.

**Responsibilities**:
Duties will include but not be limited to:

- Ensure credit checks are undertaken on all new customers.
- Ensure contract compliance with the correct and relevant export control and commercial legislation.
- Enter customer orders on ERP system according to Company standards and send an acknowledgement.
- Use excellent listening skills to ensure full understanding of customers’ requirements and satisfy them in line with the customers’ expectations and business requirements.
- Develop good rapport and business relationships with key customer contacts in order to understand their specific requirements.
- Handle customer complaints professionally and escalate to a more senior Company representative where necessary, to ensure that customer and Company expectations are met.
- Be proactive at all times in promoting the Company and resolving customer queries as efficiently as possible.
- Operate to Company standards as defined by the Customer Service Team Leader.
- Attend progress meeting as and when required in order to assess progress status and liaise with the customer as appropriate.
- Liaise with Despatch, Assembly and Production in order to action progress and delivery.
- Scan and archive documents as directed by the Customer Service Team Leader.
- Work to ISO / BSI and internal working methods and procedures.
- Record daily service figures.
- Provide administrative support to other areas as and when required.
- Perform other such duties commensurate with the nature and level of the post as may be reasonably required.

**The Person**:
**Essential Criteria**:

- 4 GCSEs including grade C or above in English and Maths or equivalent qualification or experience
- Fluent in written and spoken German.
- Demonstrable experience in Customer Service.
- Ability to build relationships with and gain respect of customers and other internal functions.
- Demonstrable negotiation skills.
- Ability to learn the product range appropriate to the job role.
- Ability to demonstrate a positive can do attitude and work calmly under pressure.
- Excellent communication skills both verbal and written.
- Commitment to work to deadlines and determined to see a job through to a satisfactory conclusion.
- Thorough working knowledge of JDE or equivalent CRM with the ability to process orders and quotations.
- High level of attention to detail.

  • German Speaking Customer Service Coordinator

    4 days ago

    Poole, United Kingdom IMI Critical Engineering Full time

    **German Speaking Customer Service Coordinator - Remote** **Location**: Poole, BH17 7EF or remote based **Salary**: Competitive, DOE **Contract**: Full time, Permanent **We are IMI Critical Engineering; we are recruiting and we want you.** We work with leading international companies in over 50 countries to deliver innovative engineering solutions to address...

  • German Speaking Customer Service Coordinator

    4 days ago

    Poole, United Kingdom French Selection Full time

    Poole Ref: 4125CG **COMPANY PROFILE** Our client is a well-established manufacturing retailer distributing products internationally **RESPONSIBILITIES** **German speaking Customer Service Coordinator** **Salary: Competitive with great benefits** **Location: Poole, Dorset** At commutable by car from: Poole, Christchurch, Yeovil, Salisbury, Andover,...

  • German Speaking Customer Service Advisor

    2 weeks ago

    Poole, United Kingdom Language Matters Full time

    We have an exciting new opportunity to join a friendly and dynamic team in Poole. You would be using your language skills as well as gain a lot of experience and training within customer service and marketing. You will be working in the factory and headquartersand have access to free care and bike parking on-site. There is a quarterly target bonus as well as...

  • Customer Service Co-ordinator

    7 days ago

    Poole, United Kingdom TeamJobs Full time

    TeamJobs are looking for an experienced Customer Service Co-Ordinator to join an awesome team based in Poole. As part of a customer service team, this position will provide a high level of customer care to both the UK and a growing network of internationaldistributors, with particular focus on supporting the Service and Sales functions. **The Salary for...

  • Sales & Purchasing Administrator German Speaking

    3 days ago

    Poole, United Kingdom Rubicon People Partnership Full time

    **Sales & Purchasing Administrator (German Speaking), Poole, £25,000** The **purpose** of this role As **Sales & Purchasing Administrator**you'll be a vital part of the close knit team, providing support to the directors whilst delivering a high level of customer service at all times. **Benefits** - **£25,000**Salary - **25 days holiday** + **Bank...

  • Customer Service/sales Co-ordinator

    2 days ago

    Poole, United Kingdom IMI Critical Engineering Full time

    **Role Overview**: **This position requires someone with a passion for customer service who has experience in dealing with customers via telephone, processing orders, informing customers of order status and delivering the highest level of service to an industrial customer base.**: **The post holder will be part of a small team and will be expected to provide...

  • Service Co-ordinator

    2 days ago

    Poole, United Kingdom Hendy Group Full time

    We are looking for a Service Co-ordinator to join our busy team at our Multi Franchise dealership in Poole. Your main responsibilities will be to keep the busy site flowing, assisting customers and the Service Front of House by assisting in the transferringof jobcards, Keys and some vehicles between the workshop control and Reception. **The...

  • Contract Support Co-ordinator

    2 weeks ago

    Poole, United Kingdom Rubicon People Partnership Full time

    **Contract Support Co-ordinator, £25,000, Poole** **Purpose** As Contract Support Co-ordinator, you will provide excellent customer service as well as confident administration/ business support, contributing to the continued growth and success of the business unit. Working within a team, you will anticipate and deliverto customer needs, working within SLA...

  • Instrument Co-ordinator

    1 week ago

    Poole, United Kingdom Circle Health Group Full time

    **Instrument Co-ordinator** **Part Time - Permanent** **£21,742.50 pro rata plus benefits** **The Harbour Hospital** in Poole **is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the...

  • Placement Co-ordinator

    2 weeks ago

    Poole, United Kingdom FE Week Full time

    Here at Bournemouth & Poole College, we have a position available for a Placement Co-ordinator on a full time, permanent basis. In return,you will receive a competitive salary of £25,573 per annum. At Bournemouth & Poole College our staff are passionate and committed to achieve the very best outcomes for our students – we transform lives. We recognise and...