Library Customer Services Assistant
5 days ago
**Salary**
£24,790.00- £25,183.00 pro rata per annum
**Contractual hours**
22
**Basis**
Part time
**Region**
Warwick
**Package**
Part time, Permanent
**Job category/type**
Customer Service, Libraries
**Date posted**
21/07/2025
**Job reference**
RA0006954
**About Us and the Role**
As a Library Customer Services Assistant, every day is different. You’ll go from singing nursery rhymes with toddlers to supporting someone with an IT challenge, from resolving an enquiry to running a class visit for a local school, and so much more
This Customer Services Assistant role is based at Warwick Library, where you will be responsible for delivering our services and ensuring a positive experience for customers of all ages.
Much of your time will be spent serving customers in the library, assisting with enquiries and the day to day running of the library. You’ll need excellent communication and customer service skills, a good eye for detail and the ability to manage your time and balance multiple priorities. Strong IT skills are also a must.
As well promoting books and reading, you’ll be a key part of delivering our diverse and thriving events programme for all ages, needing the ability to promote and run events with skill and enthusiasm.
Most importantly, you’ll be part of a friendly, experienced and passionate team, working together to serve our community.
**Working Pattern**
WEEK 1
Monday - 8am - 1pm (5h)
Tuesday - 8am - 1pm (5h)
Wednesday - 8am - 1pm (5h)
Thursday - 8am - 1pm (5h)
Friday - OFF
Saturday - OFF
Sunday - OFF
WEEK 2
Monday - 8am - 1pm (5h)
Tuesday - 8am - 1pm (5h)
Wednesday - 8am - 1pm (5h)
Thursday - 8am - 1pm (5h)
Friday - OFF
Saturday - 10am - 2pm (4h)
Sunday - OFF
(average 22h per week)
For further information please see the Job Description and Person Specification below;
Library Customer Services Assistant
**Working for Warwickshire -**_This is the difference you make_**
Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them
At Warwickshire County Council we are committed to ensuring Warwickshire’s economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.
Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage - Warwickshire Pension Fund'
The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.
**Additional Information**
The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.
Closing date: 11th August 2025
Interview date: 20th August 2025
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