Senior Customer Services Assistant

**Salary**

£24,294.00-£25,979.00 per annum

**Contractual hours**

37

**Basis**

Full time

**Region**

Warwick

**Package**

Full time, Permanent

**Job category/type**

Community, Customer Service, Libraries

**Date posted**

06/09/2024

**Job reference**

RA0006279

**About the Team and the Role**

Are you passionate about customer service and supporting your community? A confident supervisor able to organise and motivate staff, think flexibly and problem solve? Are you able to effectively manage your time, with good admin skills and a keen eye for detail?

This Senior Customer Services Assistant role is based at Warwick Library, where you will be responsible for supervising the Customer Services Assistants and Volunteers in delivering our services and ensuring a positive experience for customers of all ages. This will include assisting customers with enquiries (including, on occasion, covering reception services for Shire Hall to staff and visitors alike), the promotion of books, reading and events as well as providing ICT assistance. You will also be responsible for preparing rotas, carrying out banking activities and reporting building faults/maintenance issues.

You will need to have the enthusiasm to deliver outreach and promotional work and events for all ages, including children's activities which involve singing and telling stories. As part of your supervisory duties you will also need to lead by example and encourage and support other colleagues with these activities.

ICT plays a significant role in libraries today so experience of using office packages, the internet & social media is needed to assist our customers when answering enquiries, giving hands on advice, and carrying out administrative duties.

**Working Pattern**

Week 1

Monday 8.30-5.30 (8)

Tuesday OFF

Wednesday 8.45-5.30 (7.75)

Thursday 9-5.30 (7.5)

Friday 9-5 (7)

Saturday 9-4 (6)

Sunday - OFF

Week 2

Monday 9-5.30 (7.5)

Tuesday 7.45-4.45 (8)

Wednesday 8.45-5.30 (7.75)

Thursday 7.45-4.15 (7.5)

Friday 9-5 (7)

Sat/Sun OFF

(average 37h per week)

Working for Warwickshire - _This is the difference you make_

Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them

At Warwickshire County Council we are committed to ensuring Warwickshire’s economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.

Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit:
Warwickshire Pension Fund homepage - Warwickshire Pension Fund'

The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.

Additional Information

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.

Closing date: 23rd September 2024
Interview date: 2nd October 2024

Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce.