Housekeeper
2 weeks ago
**Objectives/Purpose of Role**
To deliver a great guest experience and work well with the team to ensure every hotel bedroom, bathroom & public areas are clean, stocked and presented to full Innkeepers standards therefore creating a comfortable and welcoming environment with a key aim of ensuring our guests have a great stay, revisit and recommend us.
**Responsibilities& Duties**
Our team deliver excellent guest service, at all times by:
- Cleaning and presenting all bedrooms to full, high brand standards
- Cleaning and presenting all bathrooms to full, high brand standards
- Ensuring all public spaces in the hotel & corridors are clean, tidy, and well presented
- Making every bed (including sofa beds and travel cots) to full brand standards
- Ensuring all linen cupboards, cleaning stores and laundry trolleys are kept clean, tidy, and organised
- Ensuring all laundry (Clean and dirty) is stored correctly
- Adhering to all cleaning schedules to ensure every aspect of the hotel is cleaned on a regularbasis
- Following room, key, and lost property procedures at all times
- Communicating and working well with the hotel and broader team in the business
- Giving every guest you see a friendly greeting (or genuine farewell) and encourage them to return
- Answering any questions and dealing with queries from guests efficiently and professionally
- Maintain personal knowledge by completing in house and online training on Mable
**Key Skills& Behaviours**
- Pull together when the going gets tough
- Do what I say I will
- Take time to walk in the guest’s shoes and suggest a better way of doing things
- Value everyone’s opinion, no matter who they are
- Recognise that people are different and adapt to suit their needs.
**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 25 per week
**Salary**: £9.51 per hour
**Benefits**:
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
- Wellness programme
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Tips
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