Customer Care Specialist

6 days ago

Slough, United Kingdom S4 Personnel Ltd Full time

**Ref: 1033**

**Job Title: Customer Care Specialist (Temporary)**

**Location: Slough**

**Hourly Pay: £11.28 - £12.82**

**Length of Assignment: c6 months - usually this is extended**

Our client is a prestigious company on the trading estate in Slough, they are looking for an exceptional Customer Service Executive to work in their team.
- Process all in life contract changes for Customers and Retailers including early settlements and Voluntary Terminations.
- Respond to and resolve inbound Customer/ Retailer enquiries; answer all verbal and written enquiries to Customer/Retailer satisfaction
- Update the system accordingly
- Make outbound calls as appropriate
- Ensure Team Leaders/ Managers are aware of potential issues associated with work queues and workload backlog
- Meet individual performance targets
- Adhere to formal regulatory processes and policies
- Own all Customer/ Retailer issues through to resolution
- Work effectively with colleagues in support functions around the business to maximise Retailer and Customer satisfaction
- Monitor own performance to ensure adherence to targets, deadlines and procedures
- Participate in department/business projects to generate innovative ideas that add value to service delivery.
- Continually develop own knowledge and skills to ensure achievement of personal, team and departmental objectives
- Consistent focus on the needs of the Customer/ Retailer with the aim of providing value driven services

You will likely be working 1 in 3 weekends, though you do get time off in lieu during the week.

This company has a great relationship with the temporaries team, you will be treated with respect and rewarded for your hard work.

S4 is acting as an agency for this role.

At registration stage, to confirm your identity, you will be required to bring your passport and proof of address with you. Registration takes approximately 1 hour.

Thank you for taking the time to look at one of our vacancies. We look forward to receiving your CV.

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