Care Coordinator

7 hours ago

Horsham, United Kingdom Courtyard Surgery Full time

Working closely with the practice and the multidisciplinary team (MDT), the role is pivotal in ensuring all patients receive the best possible care and service. The role will support the clinical staff in coordinating all key activity including access to services, advice, and information, and ensuring health and care planning is timely, efficient, and patient-centred. The role will have specific emphasis on supporting the Cancer Lead and the Cancer work stream within the practices. The role will include supporting digital initiatives and includes responsibilities for the co-ordination of the patients journey through primary care.
To work with the GPs and other primary care professionals to identify and manage a caseload of patients To work closely and in partnership with the Social Prescribing Link Workers and Health and Wellbeing Coach(es) To support patients to utilise decision aids, help create single personalised care and support plans, in line with best practice To support the Clinical Director in the delivery of the DES specifications To help people to manage their needs through answering queries, making, and managing appointments To provide coordination and navigation with the aid of digital tools for people and their carers across health and care services To support the coordination and delivery of MDTs within the PCN To work specifically with the Cancer Lead to deliver a supportive and robust care work stream Works within the practice team, contributing to leadership of service evaluation and research to promote quality improvement activity Collaborates with other members of the MDT, patients and their carers when managing and coordinating care Uses healthcare technologies to optimise service delivery, patients access, and continuity of care Demonstrates understanding of the implications of national priorities for the team and/or service Uses resources effectively to manage patient treatment in line with local guidance and makes recommendations for change where improvements can be made Follows professional and organisational policies Participate in clinical governance activity and contribute to the improvement in quality of health outcomes through audit, risk management and Quality Improvement Alerts other team members to concerns about risk, quality, and safety Participates in investigation of incidents and events as required Identifies, applies, and disseminates research findings relating to own practice Collects data for audit purposes and uses clinical audit to monitor quality in the service Contributes to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Works effectively with individuals in other agencies to meet patients needs Effectively manages own time, workload, and resources Meets timescales/deadlines for audits and written returns to ensure that the Practice meets quality standards and receives the designated funding.

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