Tenancy Sustainment Advisor

We are Golding Homes - thank you for looking

It's a great time to join Golding as we're an efficient, local, visible and listening organisation, providing sustainable homes and communities. We've an established track record for building quality homes and investing in our local communities.

We’re excited to recruit a Tenancy Sustainment Advisor (Income) on a fixed term contract until 31st March 2026 where you’ll be able to play a key role in shaping our future.

**What you'll be doing**

We’re working in partnership with Maidstone Borough Council, Xantura and Policy in Practice on initiatives to prevent homelessness and provide support to financially vulnerable households. This role will support this work, in line with our data sharing arrangements, by:

- Piloting a data driven approach through our Xantura and Policy in Practice projects, to support our customers and help sustain tenancies and improve people’s financial resilience.
- Proactively contact those customers identified as being at financial risk. Provide support to help maximise household income, access funds and to signpost to other agencies, to help sustain tenancies.

You'll also help and support customers in the early stages of their tenancy to ensure rent accounts are successfully maintained.

**More about you. What can you bring?**

Ideally, you'll have previous experience of income management, welfare benefits or tenancy sustainment. Knowledge of income management / arrears recovery, and the ability to help with budgeting / income maximisation advice would be key. You’d have previously worked with, supported and engaged with customers and have proven experience of working to achieve specific targets.

You’ll be responsible for the outputs of this project and coordinating the results. You'll be confident working with computerised housing management systems and have an understanding of housing, and other policies, regulations or incentives to maximise tenants' income.

You’ll be responsible for positive interactions with our customer to help them improve their financial wellbeing / sustain their tenancies.

**When and where you'll be doing it**

You’ll enjoy a 37 hour working week and earn an annual salary of circa £38,495 dependent upon your knowledge, skills and experience.

Our Hub, Home, Roam approach allows you to work from wherever suits you best whilst also having a central workspace to collaborate and come together. Our head office is in central Maidstone and is a new, modern and bright space which inspires creativity and innovation.

**What will you get in return?**

Creating an environment which enables our people to thrive is crucial for us and our Total Reward package goes beyond your salary, designed to support you throughout your working life here.

**You’ll get**:

- You'll get to work with a great team.
- 28 days annual leave per year (plus bank holidays)
- 2 x Golding give back days
- Regular opportunities for training (upskilling and cross skilling)
- Company Pension contribution and life assurance
- Flexible Benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts and more.
- An annual Wellbeing Fund

**Closing Date: Wednesday 25th June at midday.**

**Interviews: Friday 4th July**

**We are Golding Homes - thank you for looking**

It is a great time to join Golding, with our new corporate plan and a vision of providing Outstanding Services, Great Homes and Proud Communities. We have an established track record for building quality homes and investing in our local communities.

County Gate One, Stacey Street, Maidstone, ME14 1ST

**0330 777 2600