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Income Advisor
2 weeks ago
**Background**
It's a great time to join Golding as we're an efficient, local, visible and listening organisation, providing sustainable homes and communities. We've established a strong track record for building quality homes and investing in our local communities.
We are excited to recruit for this role at Golding and appoint an Income Advisor on a 12 month Fixed Term Contract, where you'll be able to play a key role in shaping our future.
**What you'll be doing**
You'll be providing an income collection service for Golding Homes and ensuring support is provided to customers to sustain tenancies and support them when needed. You'll deliver a technical income management service to customers via face to face in office interviews, over the phone and lone working through visits to customers' homes, providing accurate advice on income maximization, debt management and welfare benefit advice. You'll provide income management support through early intervention of low-level arrears to ensure debt is managed by signposting residents to utilise Golding Homes employment, welfare, and benefits advice service, as well as liaising with the DWP and other external agencies to implement joint initiatives relating to financial inclusion and income management.
**More about you. What can you bring?**
We're looking for someone with proven experience of working to achieve specific targets. You'll be confident working with computerised rental management systems and have experience working with debt collection agencies involved in the support of vulnerable customers. You'll have an understanding of housing, welfare benefits, and other policies, regulations or incentives to maximise tenants' income, including knowledge of debt management procedures, legal processes, and rent and service charge setting principles.
**When and where you'll be doing it**
You will enjoy a 37-hour working week and earn an annual salary of circa £36,950.
Our Hub, Home, Roam approach allows you to work from wherever suits you best whilst also having a central workspace to collaborate and come together. Our head office is in central Maidstone and is a new, modern and bright space which inspires creativity and innovation.
**What will you get in return?**
Creating an environment which enables our people to thrive is crucial for us and our Total Reward package goes beyond your salary, designed to support you throughout your working life here.
**You’ll get**:
- 28 days annual leave per year (plus bank holidays)
- Company pension contribution and life assurance
- Flexible benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts and more.
- An annual Wellbeing Fund
- Hybrid Working
**Closing Date: Wednesday 16 October at midnight**
**Interviews: Tuesday 22 October**We are Golding Homes - thank you for looking**
It is a great time to join Golding, with our new corporate plan and a vision of providing Outstanding Services, Great Homes and Proud Communities. We have an established track record for building quality homes and investing in our local communities.
County Gate One, Stacey Street, Maidstone, ME14 1ST
**0330 777 2600
