Patient Safety Improvement Facilitator

The Patient Safety team sits within the Corporate Directorate of Nursing and Quality. The team is required to set the strategic direction for patient safety, to deliver on reactive and proactive aspects of patient safety improvement work and to deliver education and training to enable and support front line staff to keep patients and staff safer.
The job purpose for the Patient Safety Improvement Facilitator is to support in the delivery and embedding of a culture of continuous learning and quality improvement within the Trust. They will lead on the day-to-day delivery and development of the key workstreams to ensure service improvements and the key objectives of the patient safety strategy.
The post holder will utilise systems thinking, human factors understanding and just culture principles to address safety incidents to maximise the learning and supporting services to embed the identified safety improvements.
The post holder must hold a full, valid, UK driving licence and have access to a car/vehicle to use for business purposes (unless you have a disability as defined by the Equality Act 2010).
- To act with integrity and be professionally responsible and accountable for own workload and develop good working relationships with clinical and operational staff.
- Support the development of systems and processes to enable oversight of themes and trends from quality data and to work with staff and partners to seek opportunities that will improve safety and implement programmes that deliver effective and sustainable change.
- Facilitate after-action reviews (AAR’s) ensuring the correct involvement and that attendees are prepared and supported.
- Communicate highly complex, sensitive and distressing information effectively to a range of stakeholders including patients, families, carers and staff whilst ensuring compassion, empathy and support are demonstrated throughout.
- Support organisational resilience to react promptly to adverse events (safety-I approach) and promote learning continuously and meaningfully from everyday work (safety-II approach).
- Participate in the development of key transformational programmes, strategies and priorities clearly outlining milestones, risks, and outcome measures, working closely with stakeholders.

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.
We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people in Kent and Medway, as well as specialist services for adults in Sussex and Surrey. We are rated Good overall by the CQC.
Each year we care for over 2,000 people in our hospitals and 54,000 people in the community.
We are proud to employ over 3,800 people from 66 nationalities, and to serve an increasingly diverse range of communities across rural and urban areas.
You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.
The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.
Our strategy
Our mission is what we set out to do every day
We deliver brilliant care through brilliant people
Our vision is where we want to be in the future
To provide outstanding care and to work in partnership to deliver this in the right place, for every service user, every time.
Check out our recruitment videos Recruitment - YouTube
- Provide training and support to teams including at induction on patient safety and incident reporting and handling.
- Provide Duty of Candour/Being Open training to staff.
- Be responsible for liaising with Directorates on patient safety incidents and learning responses.
- Assist the Head of Patient Safety and Quality and Safety Manager in collating and analysing complex data to support reporting of KPIs, achievement of compliance and assurance and completion of board reports.