Maintenance Administrator

1 week ago

Warrington, United Kingdom Portfolio Payroll Full time

Portfolio are proud to be representing one of the UK's largest betting agents in search for a Maintenance Administrator. Working as part of the Retail Operations team, you will assist the companies shops in the resolution of any queries regarding internaland external shop fit - taking maintenance calls from staff, logging any maintenance issues they're having in store and escalating the issue to resolution.

**This is a full time office-based role in Warrington - working any 5 out of 7 days.**

**Key Responsibilities**:

- Manage all incoming calls from retail estate relating to maintenance-based problems.
- Investigate any issues and probe for further information where necessary.
- Offer a 1st line consultation, providing clear instructions to support shop staff in emergencies.
- Prioritise and log each call via the helpdesk software.
- Allocate jobs to appropriate contractors where necessary to complete work required.
- Track and monitor calls to ensure that deadlines and SLAs are met.
- Escalate issues where appropriate to Helpdesk Team leader.
- Follow set procedures to ensure calls are resolved as quickly as possible.
- Liaise with the property department to contact landlords when necessary.
- Closure of all calls once the issue has been fully resolved.
- Organise and check invoices received, identify where further information is required from contractors and liaise with accounts.

**Experience and Skills**:

- Strong verbal communicator with experience of working in a customer service environment
- IT literate with experience of Microsoft Office, Word, Excel and Outlook
- Ability to work under pressure to tight deadlines.
- Ability to work independently and as part of a team.
- Ability to follow instructions as well as using own initiative.
- Flexible approach to work, with the ability to multi task.

**969764NE**

**INDPENO

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