Administrator

1 week ago

Warrington, United Kingdom Academy Lifts Full time

Due to restructuring of our Lift Maintenance team based in our Warrington office, we require an Administrator to provide effective administration processing and accurately maintaining the in-house systems up to date. Providing excellent customer service to external customers via telephone.

Passionate, enthusiastic, dynamic, and energetic then come join our friendly, caring, dedicated team

**Main Duties**:

- To provide a professional and courteous telephone service to all our customers.
- Co-ordinate & manage the call response desk and call response engineers as well as reactive maintenance visits, providing high levels of customer service.
- Organising engineers and monitoring their daily/weekly diary.
- Assisting with works planning of engineering resources.
- Updating work systems throughout the engineers’ progress and completion of their work and other relevant updates.
- Set up new service contracts along with all relevant documentation on the in-house management system.
- Booking parts in, allocating to engineers, and booking in engineers works with customers, ordering of parts if required.
- To review orders for customers to meet defined targets.
- Process and verify all engineers’ timesheets and paperwork for record keeping.
- Contact customers who are due for their annual maintenance contract renewal.
- Logging calls from our out of hours call centre.
- To ensure all paperwork is appropriately filled and to capture all office data as required within the general administration remit, always ensuring compliance to procedures.
- Any other duties as required by management.

**Working hours**:

- **Monday - 08.00 am - 5.00 pm.**:

- **Tuesday - Thursday - 9.00 am - 5.00pm**:

- **Friday - 09.00 - 4.00 pm**

**What we offer**:

- 25 days holiday plus bank holidays.
- Contributory pension scheme.
- Quarterly staff bonus.
- Training & development investments
- Employee Assistance Programme (EAP).
- Free on-site parking.

**Person specification**:

- GCSE or equivalent (preferred)
- Be able to demonstrate commercial acumen.
- Excellent IT Skills (Office 365)
- Knowledge of Sage accounting an advantage but not essential.
- Methodical, organised, and able to multitask with attention to detail.
- Self-Motivated
- Trustworthy and reliable
- Professional telephone manner
- Excellent communication skills both written and oral
- Effective time management skills
- Confident and work well under pressure

**Experience**:

- Administrative:

- Office 365

Work Location: In person

**In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.**

**What you should do next**:
**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Quarterly bonus

Ability to commute/relocate:

- Warrington: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

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