Operations & Performance Principal Associate

**About The Role**:
We have an excellent opportunity for an Operational and Performance Manager within the Complex environment covering the Property, Commercial Disputes, Professional Negligence, PI Multi-Track and PI CAT areas.

This is a senior appointment, at Principal Associate level, for a key role within the department.

The successful applicant will have a remit to enhance operational efficiency across the Complex environment via the development and utilisation of MI and KPI’s and the monitoring of performance against those agreed metrics.

You will also work closely with other Principal and Senior Associates within the Complex area to deliver efficiency improvements as well as other teams across the business including the VF development and finance teams.

Other tasks will be aimed at freeing up Principal and Senior Associate time, including performance improvement plans and the development and running of inductions into the Complex environment.

**About You**:
- High levels of experience of managing operational performance through the use of MI, KPI’s and other performance metrics;
- A robust demeanour - willing to challenge performance and with a drive to get the very best out of all fee earners;
- Ability to devise and generate fresh MI and processes to maximise efficiency and throughput;
- A good understanding of VF and an ability to challenge existing processes and initiate improvements with appropriate input from others;
- A desire to interact daily with a significant number of people to get the best out of the team - a “people” person;
- High levels of organisation - an ability to juggle many diverse commitments and to deliver on them effective
- If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above. _

**About The Company**:

- DAS UK Group has been helping businesses and individuals get access to justice for over 40 years. Our businesses include a legal expenses insurance company and a law firm.
- We have historically focussed on delivering legal services to customers solely via our Legal Expenses Insurance products, which provides a steady workload of litigated cases in areas such as;
- Personal Injury
- Litigation & Dispute Management
- Employment
- Business & Commercial

We believe these are exciting times for DAS Law as part of the wider DAS UK Group and we are looking for likeminded individuals who share our ambition to make our high quality legal solutions accessible and affordable. ‘Doing the right thing’ is central to our behaviour - from building trust, being accountable, creating good customer outcomes is at the heart of everything that we do which we believe drives performance.

You can expect to join an organisation that will challenge and develop you to progress your career in ways that traditional law firms cannot. We are also committed to supporting continued professional development and promote both internal Training Contracts and alternative routes to qualification (CILEX).

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.

If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer a generous reward and benefits package.