Workshop Controller

6 days ago


Newport, United Kingdom Fix Auto UK Full time

At Fix Auto Newport we deliver right first-time solutions that include value, speed and quality for our customers
- Maintain the Workshop Control Flow System efficiently so that accurate information on work in progress is always available to the appropriate staff to ensure customer satisfaction
- Provide positive customer experiences in all instances.
- Allocate jobs to technicians
- Time all operations using available standard times laid down
- Provide accurate invoicing updates to Work in Progress
- Check if Workshop loading is light, taking remedial action to secure additional work for the immediate shortfall and ongoing
- Monitor the finished job so that work requested, and work found is all carried out and plans work to be finished on time
- Monitor finished work so that all vehicles, which require testing, are checked, and passed by the Workshop Foreman/Tester
- Pass accurate updated work in progress to Warranty Administrator/Service Adviser for assessing and invoicing
- Progress parts on order against individual work orders
- Monitor the return of warranty parts as appropriate
- Oversee authorisation for work to be carried out not featuring on the original work order
- Keep fully referenced service bulletins and product information readily available
- Ensure the appropriate Health and Safety guidelines are adhered to
- Identify opportunities to reduce costs, and discuss these with the Site Manager
- Provide advice and technical assistance to Team Members
- Ensure adequate maintenance of tools and equipment
- Ensure that the department is adequately staffed to achieve objectives
- Ensure that team members are aware of procedures for using new equipment or processes, and provide relevant / technical advice or assistance
- Provide appropriate support (e.g., training, equipment) to team members to ensure their ability to perform the required tasks

**Job Type**: Permanent

**Benefits**:

- Company pension
- Employee discount

Schedule:

- Monday to Friday

Licence/Certification:

- Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person


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