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Claims Handler
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**Job description**:
Key Duties:
- To review claim notifications in accordance with policy wordings
- To obtain and verify information enabling a valid claim to be correctly recorded
- To pro-actively handle the claim to conclusion while managing expectations or repudiating if required
- To provide comprehensive verbal and written advice on all aspects of policy wording in relation to cover and claims
- To adhere to all agreed service level agreements and internal claims processes
- To share best practice with team members and liaise with other departments including Underwriting, Survey and Technical
Knowledge, Skills and Experience:
- 5 GCSE’s grade C or above (including English and Maths) or equivalent NVQ or
- experience
- Ability to work with confidential and sensitive data
- Experience of working in a busy office environment
- Strong customer focus
- Advanced keyboard skills
- Excellent communication skills
Requirements of role:
- Excellent customer service and communication skills required as the role will involve working with homeowners, professionals and colleagues to ensure a claim is valid.
- Must be organised with ability to work under pressure, pro-actively manage expectations, meet timescales and deliver correct decisions.
- Strong negotiation skills are essential with ability to use own initiative while working in a team and liaising with other internal departments.
Additional Information:
As part of the ICW Group everyone is:
- Always expected to behave and act in a way which promotes and contributes to the overall aims, values and ethos of the Company.
- required to participate in regular training and other learning activities, and in supervision, appraisal and development as required by the Company’s policies and procedures
- required to participate in any relevant current and new legislative and regulatory activities as may occur from time to time
