Senior Claims Handler

**Introduction**

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

**Overview**

We are recruiting for a Senior Claims Handler to join our growing Claims team based in Belfast.

As a Senior Claims Handler, you will provide professional advice and service to clients regarding claims issues, liaise with insurers and other parties to expedite the claims process, and manage clients’ expectations.

You will also act as a referral point for Claims Handlers, managing claims from start to finish, in accordance with authority levels and Claims Standard Operating Processes.

**How you'll make an impact**
- Provide technical advice for complex claims, managing client expectations with empathy
- Manage claims from receipt to conclusion, including documentation, appointing loss adjusters, and liaising with senior colleagues
- Proactively assess claim status and keep all parties informed
- Monitor and ensure timely collections/payments through liaison with Finance
- Update and advise clients and insurers throughout the claims process
- Support the client service team and lead client meetings to build and maintain strong client and stakeholder relationships
- Communicate complex information clearly and seek customer feedback for continuous improvement
- Manage workload to meet Group SLA's
- Mentor and support the team, delivering training as needed
- Ensure internal systems are regularly updated and data is accurate
- Ensure accurate and timely production of claims statistics
- Maintain and share technical knowledge for efficient claims handling
- Comply with Gallagher Professional Standards Manual and statutory requirements, focusing on Consumer Duty

**About You**
- Degree standard or equivalent is desirable
- Dip Cii/ACII
- 3+ years’ experience within a similar role across multiple claims disciplines (e.g. motor, EL, PL and property)
- Proactive approach and desire to progress
- Eligibility to work in the UK

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**Compensation and benefits**
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the **minimum core benefits** you’ll get, depending on your job level these benefits may improve:

- Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
- Defined contribution pension scheme, which Gallagher will also contribute to
- Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
- Income protection, we’ll cover up to 50% of your annual income, with options to top up
- Health cash plan or Private medical insurance

**Other benefits include**:

- Three fully paid volunteering days per year
- Employee Stock Purchase plan, offering company shares at a discount
- Share incentive plan, HMRC approved, tax effective, stock purchase plan
- Critical illness cover
- Discounted gym membership, with over 3,000 gyms nationally
- Season ticket loan
- Access to a discounted voucher portal to save money on your weekly shop or next big purchase
- Emergency back-up family care
- And many more

**We value inclusion and diversity**

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

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