Customer Service Assistant 1

**Organisation** **-** Customer Service **Job** **-** Customer Care **Position Type** **-** Full Time - This recruitment campaign is to recruit to a waitlist for permanent opportunities as they arise. We will be offering roles on an ongoing basis over the next two years. - ‘’The main highlight of the job is the operational tasks we _are required to_ do _on a daily basis_, which includes the gate line (helping customers with their ticket/ Oyster at the gates) and the platform announcements which I really enjoy. I like the fact you can make a person smile or make a difference to their day by simply doing your job.’’ - _Pulian_, CSA_ **Salary**: - Night Tube - £18,041 - Part Time PM (Optional) - £24,051 **Working Hours**: - Night Tube - As a CSA, you'll play a vital role in ''Keeping London Moving''. This position is on Friday and Saturday nights, working 15 hours per week with a start time between 22:00-00:00. Please be aware that you cannot take up this role and work in another capacity on Friday or Saturday or hold a full-time job Monday - Friday, as this contravenes safety and Working Time Regulations. Please note we are unable to offer a fixed shift pattern. - Part Time PM (Optional**)** - This position is for 20 hours a week, Monday to Friday. You will be working a 4-hour duty with a start time that could be as early as 1500 or as late as 1700. We are unable to provide a fixed shift-pattern. **Location**: You will be assigned to a group of stations as determined by the business and could be required to work at any of the number of stations within that Cover Group. Areas can be anywhere covered by the London Underground Network. You must be able to travel to anywhere on the London Underground network for both start or end of service, as mentioned above. **Contract Type**: LU Permanent **Closing date for Applications**:Sunday 26th May at 23:59pm **About us** - London Underground, better known as the Tube, has 11 lines covering 402km and serving 272 stations across the London. - The Tube handles up to five million passenger journeys a day. At peak times, there are more than 543 trains whizzing around the Capital. - Transport for London leads the way as a unique public service and an inclusive and flexible organisation, committed to developing you. We treat our staff with the same commitment we give our customers; their satisfaction is a measure of our success. - _ - ‘’_There’s_ a lot of potential to advance in the company which my _previous_ job _didn’t_ provide’’ Clarke, CSA - Central Line_ **About you** - We are looking for friendly, reliable, helpful people and a genuine passion for delivering outstanding customer service. We are looking for confident people who can quickly take in information about our services, become experts on their local working areas and always promotes a positive image. - As a Night Tube CSA1, you would be expected to work on Friday and Saturday nights, working 15 hours per week with a start time between 22:00-00:00. Please be aware that you cannot take up this role and work in another capacity on Friday or Saturday or hold a full-time job Monday - Friday, as this contravenes safety and Working Time Regulations. Please note we are unable to offer a fixed shift pattern. - If you get a real buzz from helping people and are passionate about assisting customers, come help us demonstrate that "every journey matters" and ensure that our customers remain at the centre of everything we do here at London Underground. **Women in TfL** We're working hard to inspire current and future generations of women at TfL who are currently underrepresented in the industry. As part of our recruitment campaign for Customer Service Assistants, we spoke to some of our current and former CSAs about their careers - what they enjoy, what challenges they face, as well as their top tips for anyone wanting to become and succeed as a CSA. Click here to find out what they had to say. **The role** - Being a CSA at London Underground is a customer service role like no other. Our CSAs are the face of a unique public service which serves millions of Londoners each day. - You would be expected to deliver exceptional service to all London Underground customers, providing assistance according to all customer needs including ticketing and enquiries. You would also be expected to assist with taking steps to alleviate congestion, prevent overcrowding and assisting customer flow and evacuation where necessary, whilst providing a welcoming presence throughout the station, and ensuring there is safety at the core of everything you do. - To be eligible for this vacancy, you should - Be 18 years old and over and be eligible to work in the UK - Be prepared to work anywhere in London. - Be able to work a variety of shift patterns including Nights, weekends and public holidays - Please take the time to read the answers to our Frequently Asked Questions before applying. - ‘’The best moments