Travel Designer

2 weeks ago

London, United Kingdom Jacada Travel Full time

**About the role**:
You will be creating bespoke, one of a kind travel personalized trips for our travellers. Speaking with them to understand their needs and using your first-hand knowledge and our network of contacts to create the best possible experience for them. You will also provide exceptional customer service before, during and after travel.

**What you’ll be doing**:

- Improving the quality of services and products in Africa, as well as sourcing new and unique offerings within that area
- Following up on client feedback, and resolving any issues with suppliers and clients in a timely manner
- Engaging with clients to build a strong rapport and deliver excellent customer care before, during and after travel
- Working collaboratively with the Operations, Marketing, Flights, and Concierge Teams to ensure all details are covered and clients have a seamless experience from start to finish
- Creating and updating sample plans for the website
- Writing pieces and sourcing pieces with Marketing when needed
- Delivering FAM reports after trips for product training and sharing knowledge and updates within the teams
- Maintaining strong, open and supportive professional relationships with DMC's and suppliers on the ground

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