Europe Travel Designer

Job Overview You’ll be creating unique and personalized travel itineraries that include authentic experiences across Europe, designed with responsible travel practices in mind. This is a sales‑focused role where your main goal is to convert leads into bookings by building strong relationships with our clients. Through frequent and thoughtful phone conversations, you will get to know our guests and their travel needs. You’ll inspire them with your own passion for and knowledge of travel throughout Europe. You’ll provide exceptional customer care before, during, and after travel. What you’ll be doing Speaking directly with our guests through frequent phone calls, video calls, and email to gain a comprehensive understanding of their travel needs, interests, and passions. Curating bespoke itineraries across Europe to suit each individual guest personally — seeking to include sustainable, one‑of‑a‑kind hotels and excursions while following responsible travel practices. Using various sales techniques to convert leads into sales effectively and consistently. Upselling experiences and premium options to enhance the client’s trip. Cross‑selling alternative locations or destinations if a client’s first choice is unavailable or does not match their needs at the time they want to travel. Handling follow‑up administrative tasks promptly and accurately, including booking confirmations, invoicing, and updating client records in the CRM system. Cultivating connections and building rapport with your guests before, during, and after travel to increase repeat business and referrals. Maintaining a highly organized sales pipeline and working efficiently within our CRM and sales systems. Responding to any challenging situations efficiently and effectively, always focusing on a positive client experience. Collaborating with all departments, DMCs, and the wider company to provide a seamless experience for guests. Assisting the marketing team with editorial content and the creation and updating of example plans for European destinations. Being prepared to lend a helping hand, particularly when team members are away. Maintaining and forging caring, supportive, and professional relationships with DMCs and suppliers on the ground across Europe. Travelling on FAM trips within the region — collaborating with your team, marketing, and operations departments before travel to ensure optimum fact‑finding and delivering product training on your return. What you’re like At least one year of experience in travel sales, preferably specializing in Europe. Care deeply about Europe and have extensive knowledge of the region through first‑hand experience. Be passionate about responsible travel. Celebrate diversity. An authentic and curious people‑person enthusiastic about getting to know guests and forging long‑lasting relationships. Listen carefully and be considerate of others’ opinions and ideas. Open‑minded and keen to learn. Problem‑solve; view challenges as opportunities to grow, especially when travel plans require adjustment. Supportive, positive, and keen to embrace the company culture of wellness and togetherness. Highly motivated with an ability to multitask and be driven by selling outstanding itineraries. Creative and eager to lead the way in travel design. Calm under pressure. Excellent verbal and written communication skills. Team player — help colleagues achieve their goals too. Interview Process 1st Stage: Virtual interview via Google Meet with the Head of Europe Travel Design and Recruitment and People Coordinator. Task Stage: Role‑play phone call (full details TBC). Reports to: Head of Europe Travel Design Working Hours: Monday – Friday, 10 am–6 pm in Shoreditch (typically 3 days in office, 2 days WFH) Start Date: 9th of March 2026 Salary Basic salary of £29,525 plus a generous commission structure with realistic £50,000 to £90,000 OTE (On‑Target Earnings). Guaranteed minimum commission topping earnings up to at least £38,000 p.a. for the first 6 months. Seniority level: Entry level Employment type: Full‑time Job function: Management and Manufacturing Industries: Travel Arrangements #J-18808-Ljbffr