Call Handler and Customer Service Advisor

3 days ago


Canterbury, United Kingdom Morgan Jones Full time

**Our client is looking for a Call Handler and a Customer Service Advisor**

**Do you have experience of working in a customer service/call centre environment?**

If so, we have an exciting opportunity in Canterbury to work for one of our clients who is a large, competitive insurance provider.

In this role you would be working Monday to Friday 9am-5.30pm & every other Saturday 9am-1pm

Our client is offering excellent rates of pay

**As the Call Handler your responsibilities would include**:

- Maintaining the company's own in-house system
- Liaising with other departments
- Arranging telephone appointments for Brokers to contact customers

**As the Customer Service Advisor your responsibilities would include**:

- Supporting all areas of the business by ensuring that that all required and supporting documentation for customers and insurers is provided within established service level agreements and in a compliant manner.
- Acting in a friendly and professional manner at all times.
- Identifying potential customer issues and vulnerabilities and adapting process accordingly.
- Working closely with colleagues to support and achieve company objectives.
- Accurately and efficiently processing work through internal and external systems.
- Achieving and exceeding all personal performance and quality targets.
- Working as a team to achieve and exceed all departmental targets.

This is a great opportunity to work for a collaborative and supportive employer.

**This is an exciting opportunity to develop your career within this industry with a collaborative, supportive and ambitious employer in Kent.**

**About Morgan Jones**:

- To view other great opportunities, visit our website or follow Morgan Jones on your favourite social networks - Facebook, Twitter or LinkedIn._


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