Customer Service Advisor

1 week ago

Canterbury CT RW, United Kingdom Spy Alarms Full time £24,803 - £26,000 per year

Customer Service Advisor - Permanent Part-time

Based in Canterbury

£24,603 to £26,000 pro rata for part-time

Job Purpose

We are hiring a Customer Service Advisor. The role provides phone and also email support and advice to customers as well as booking engineer visits and ensuring that customers receive a high level of service. Part of the role will also involve handling and resolving any customer complaints.

Responsibilities:

  • Customer Service – you are the main point of contact for customers in Kent and will handle a high level of incoming calls relating to booking services, queries, complaints, feedback, and requests.
  • You will also make outbound calls to customers to book engineer visits.
  • Responding to emails, providing costings and quotes to customers.
  • Ordering parts for jobs, providing information on new contracts or parts.
  • Processing orders and invoicing.
  • Updating systems regarding queries and outcomes.
  • Efficiently multi-tasking work to achieve best outcomes and customer satisfaction.

About you

We are looking for a highly customer focused candidate who thrives in a fast-paced customer service environment. You should have a confident phone manner and be happy to both receive and make calls to customers, whilst multi-tasking - handling emails and bookings. You should be able to demonstrate a good work record and previous similar experience. You should also have strong admin/PC skills and attention to detail. You should be located in the Canterbury area and free to work 3 whole days per week including Wednesdays and Thursdays.

We are offering:

  • Competitive salary dependent on experience
  • 23 days holiday plus bank holidays, plus 1 day attendance bonus
  • Pension scheme
  • Onsite car parking
  • BUPA employee assistance program
  • Sick pay scheme
  • Company incentives
  • Friendly, supportive team environment

Working hours 8:30 am pm Tuesday, Wednesday and Thursday each week.

Please note this is a permanent part-time position.

Please be aware all successful candidates will have to undergo relevant security checks by NSSA standards.

Job Types: Part-time, Permanent

Pay: £24,600.00-£26,000.00 per year

Benefits:

  • Company pension
  • Free parking
  • Health & wellbeing programme
  • On-site parking
  • Sick pay

Application question(s):

  • Do you live in or close to Canterbury?
  • Please confirm you are only looking for a part-time permanent job to include 3 whole days per week.

Experience:

  • customer service and admin: 1 year (required)

Work Location: In person

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