Downtime Controller
7 days ago
Are you passionate about customer service? Are you well organised with great attention to detail? Fancy helping us keep some of the UK's biggest vehicle fleets safely on the road?
If your answer is 'yes' to all of these, keep reading.
Want to know a little about us?
At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is why we're lighting the way in the electric vehicle revolution. From family cars to HGVs, we're helping customers of all kinds on their journey to carbon-free mobility.
We're proud to be a **Top 50 Inclusive employer**, and we're number 15 in **Glassdoor's Top 50 Employer** list.
What does the role involve?
You will be involved in supporting our biggest customers in keeping their vehicles on the road. When vehicles go in for maintenance or repair, you'll be monitoring progress and chasing garages to ensure the downtime is kept to a minimum and liaising with the customer throughout.
Our office is based in Trowbridge but we're passionate about hybrid working,** **attendance of the Trowbridge office is a minimum of 2 days per week. For the first 4 weeks you would be expected in the office full time to ensure for robust training and to allow you to get to grips with the ethos of Novuna and how we work.
**Some of your key duties will include**:
- Handle incoming customer calls and answering general enquiries regarding downtime control matters
- Dealing with customer or service provider queries, progressing and resolving events/complaints
- Ensuring mínimal 'downtime' of fleet vehicles by actioning assigned jobs
- Frequently updating customers with the progress of their repairs in a polite, friendly and concise manner
What are we looking for?
You've previously worked in a job that involves delivering excellent customer service and this comes naturally to you. You always adopt a can-do attitude and are confident in challenging where required to ensure the best possible outcome is received for the customer.
Also, we're looking for the following:
- Strong communication skills, both written and verbal
- Committed and relentless to see things through
- Ability to deliver accurate work, with great attention to detail
- Able to work well with ever-changing deadlines and remain calm under pressure
What can we offer you?
At Novuna we take our people promise seriously. If you join us, you'll have a **chance to make a difference, opportunities to learn, and time to shine**.
In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:
- Flexible hybrid working
- 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
What's the next step?
Novuna is a consciously inclusive employer, and we encourage applicants from all backgrounds.
-
Downtime Controller
1 week ago
Trowbridge, United Kingdom Novuna Full timeAre you passionate about customer service? Are you well organised with great attention to detail? Fancy helping us keep some of the UK's biggest vehicle fleets safely on the road? If your answer is 'yes' to all of these, keep reading. Want to know a little about us? At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is...
-
Downtime Controller
5 days ago
Trowbridge, United Kingdom Novuna Full timeAre you passionate about customer service? Are you well organised with great attention to detail? Fancy helping us keep some of the UK's biggest vehicle fleets safely on the road? If your answer is 'yes' to all of these, keep reading. Want to know a little about us? At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is...
-
Vehicle Downtime Controller
3 days ago
Trowbridge, United Kingdom Novuna Full timeAre you passionate about customer service? Are you well organised with great attention to detail? Fancy helping us keep some of the UK's biggest vehicle fleets safely on the road? If your answer is 'yes' to all of these, keep reading. Want to know a little about us? At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is...
-
Downtime Controller
3 hours ago
Trowbridge, Wiltshire, United Kingdom Novuna Full timeDo you thrive in a fast-paced role where you're responsible for multiple tasks? Are you highly organised and known for your keen eye for detail? Interested in playing a key role in keeping some of the UK's largest vehicle fleets moving? If your answer is 'yes' then keep reading. Who we are. From personal leasing for individual customers through to managing...
-
Maintenance and Downtime Controller
3 days ago
Trowbridge, United Kingdom Novuna Full timeAre you passionate about providing amazing customer service? Do you enjoy seeing things through? Would you like to play a role in getting customers' vehicles back on the road? If your answer is 'yes' to all of these, keep reading. Want to know a little about us? At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is why...
-
Maintenance and Downtime Controller
3 days ago
Trowbridge, United Kingdom Novuna Full timeAre you passionate about providing amazing customer service? Do you enjoy seeing things through? Would you like to play a role in getting customers' vehicles back on the road? If your answer is 'yes' to all of these, keep reading. Want to know a little about us? At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is why...
-
Weekend Fleet Controller
3 hours ago
Trowbridge, Wiltshire, United Kingdom Novuna Full timeInterested in playing a key role in keeping some of the UK's largest vehicle fleets moving? From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions We're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing...
-
Maintenance engineer
2 weeks ago
Trowbridge, United Kingdom Thrive Group Full timeThrive Group are delighted to be working with our client in Frome who is actively looking to recruit aMaintenance Engineer - Electricalto join the engineering team on a permanent basis. What you will be doing: Working in a fast-paced manufacturing environment as aMaintenance Engineeryou will have electrical knowledge and mechanical understanding. You will...
-
Customer Support Advisor
3 days ago
Trowbridge, United Kingdom Novuna Full timeAre you passionate about phenomenal customer experiences? Do you have excellent organisation skills? Do you have good problem-solving skills? If your answer is 'yes' to all of these, keep reading. Want to know a little about us? At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is why we're lighting the way in the...
