Downtime Controller
5 hours ago
Do you thrive in a fast-paced role where you're responsible for multiple tasks? Are you highly organised and known for your keen eye for detail? Interested in playing a key role in keeping some of the UK's largest vehicle fleets moving? If your answer is 'yes' then keep reading. Who we are. From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions We're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure. What you'll do. We have 3 permanent opportunities to join our team of Downtime Controllers supporting our customers in keeping their vehicles on the road. When vehicles go in for maintenance or repair, you'll be monitoring progress and chasing garages to ensure the downtime is kept to a minimum, liaising with the customer throughout. You'll be based in our Trowbridge office but we're passionate about hybrid working. Attendance of the Trowbridge office is a minimum of 3 days per week. Please note, office attendance may vary during the initial training period. You'll Also Handle incoming customer calls and answer general enquiries regarding vehicle downtime Deal with customer or service provider queries, progressing and resolving events/complaints Action assigned jobs and make outbound calls to garages to chase progress Frequently update customers with the progress of their repairs in a polite, friendly and concise manner What you'll bring. You've previously worked in a job that involves delivering excellent customer service. You always adopt a can-do attitude and are confident in challenging where required to ensure the best possible outcome is received for the customer. You're able to work well with ever-changing deadlines and remain calm under pressure. You'll Be a Great Fit If You Have strong communication skills, both written and verbal Are committed and relentless to seeing things through Have the ability to deliver accurate work, with great attention to detail Are comfortable making and taking multiple telephone calls daily What's in it for you? Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you. Our Offer To You Includes An excellent bonus scheme Hybrid working 25 days' holiday, plus bank holidays and the option to buy/sell 5 days Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year Being yourself. At Novuna, we're a Disability Confident Committed employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly. Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.
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Downtime Controller
2 weeks ago
Trowbridge, United Kingdom Novuna Full timeAre you passionate about customer service? Are you well organised with great attention to detail? Fancy helping us keep some of the UK's biggest vehicle fleets safely on the road? If your answer is 'yes' to all of these, keep reading. Want to know a little about us? At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is...
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Downtime Controller
7 days ago
Trowbridge, United Kingdom Novuna Full timeAre you passionate about customer service? Are you well organised with great attention to detail? Fancy helping us keep some of the UK's biggest vehicle fleets safely on the road? If your answer is 'yes' to all of these, keep reading. Want to know a little about us? At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is...
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Downtime Controller
5 days ago
Trowbridge, United Kingdom Novuna Full timeAre you passionate about customer service? Are you well organised with great attention to detail? Fancy helping us keep some of the UK's biggest vehicle fleets safely on the road? If your answer is 'yes' to all of these, keep reading. Want to know a little about us? At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is...
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Vehicle Downtime Controller
3 days ago
Trowbridge, United Kingdom Novuna Full timeAre you passionate about customer service? Are you well organised with great attention to detail? Fancy helping us keep some of the UK's biggest vehicle fleets safely on the road? If your answer is 'yes' to all of these, keep reading. Want to know a little about us? At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is...
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Maintenance and Downtime Controller
3 days ago
Trowbridge, United Kingdom Novuna Full timeAre you passionate about providing amazing customer service? Do you enjoy seeing things through? Would you like to play a role in getting customers' vehicles back on the road? If your answer is 'yes' to all of these, keep reading. Want to know a little about us? At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is why...
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Maintenance and Downtime Controller
3 days ago
Trowbridge, United Kingdom Novuna Full timeAre you passionate about providing amazing customer service? Do you enjoy seeing things through? Would you like to play a role in getting customers' vehicles back on the road? If your answer is 'yes' to all of these, keep reading. Want to know a little about us? At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is why...
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Weekend Fleet Controller
5 hours ago
Trowbridge, Wiltshire, United Kingdom Novuna Full timeInterested in playing a key role in keeping some of the UK's largest vehicle fleets moving? From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions We're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing...
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Maintenance engineer
2 weeks ago
Trowbridge, United Kingdom Thrive Group Full timeThrive Group are delighted to be working with our client in Frome who is actively looking to recruit aMaintenance Engineer - Electricalto join the engineering team on a permanent basis. What you will be doing: Working in a fast-paced manufacturing environment as aMaintenance Engineeryou will have electrical knowledge and mechanical understanding. You will...
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Customer Support Advisor
3 days ago
Trowbridge, United Kingdom Novuna Full timeAre you passionate about phenomenal customer experiences? Do you have excellent organisation skills? Do you have good problem-solving skills? If your answer is 'yes' to all of these, keep reading. Want to know a little about us? At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is why we're lighting the way in the...
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Head of Network Operations
2 weeks ago
Salisbury, Wiltshire, United Kingdom GRIDSERVE Full timeRole Overview As Head of Network Operations, you will lead the Network Operations Centre to ensure network reliability and performance align with organisational goals. Key duties include managing assets, resolving Tier 2 and 3 issues, maintaining EV charging networks, solar farms, and BESS assets, and driving improvements in processes and technology. You'll...
