Sales Office Mangager

2 weeks ago


Jarrow, United Kingdom UTS Engineering ltd Full time

Due to continuing expansion UTS Engineering is actively seeking an enthusiastic, dedicated, and ambitious Internal Sales Office Manager to increase sales and profitability of the business.
- Reporting directly to the Managing Director, responsibilities will include:

- Responsible for securing sales, customer satisfaction and loyalty to the company brand.
- Manage a portfolio of new and existing clients.
- Build strong and positive relationships with clients at various levels.
- Ensure best commercial fit to customer and business.
- Maximise selling opportunities by analysis of customer needs.
- Update clients on issues such as new products, promotional campaigns, or joint marketing programs.
- To use the tools provided to analyse customer accounts to highlight downtrading lines and accounts and spot new opportunities and then action accordingly.
- Provide detailed management information reports to clients as and when required.
- Daily liaison with other members of the team to provide information, guidance and ensure that clients receive excellent customer service.
- Carry out analysis and produce client reports on an as and when required basis.
- Act as the key interface between the Clients and all relevant internal departments.
- Handle customer complaints and issues promptly and effectively.
- Develop and motivate the team including sales office staff, sales order processing and any account managers.
- Monitor and evaluate team performance, set goals and objectives to drive productivity and efficiency.
- You will demonstrate the ability to multitask effectively and priorities a heavy workload to meet strict deadlines. A current driving licence is also essential as the role is field based.

**Benefits**:

- Life insurance

Schedule:

- Monday to Friday

**Experience**:

- Direct sales: 1 year (required)
- Microsoft Office: 1 year (required)
- Sales: 1 year (required)
- B2B sales: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person



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