Client Care Team Associate

2 weeks ago

Cambridgeshire, United Kingdom LINNAEUS VETERINARY LIMITED Full time

**Location**:
Station Farm, London Road, Six Mile Bottom, Cambridgeshire

Hours:
Full time

Practice:
Dick White Referrals
- Preparing patient labels for the following day’s appointments
- Scanning patient files onto client’s electronic accounts in the practice management system
- Booking appointments into the diary system to ensure smooth running of the hospital
- Answering incoming calls in a polite, professional manner and routing calls around the hospital as necessary
- Taking calls from our referring vets regarding both routine and emergency referrals
- Greeting clients and their pets upon arrival and guide them to their designated waiting area
- Page the correct clinician, nurse, physiotherapist or case manager of patient arrival
- Taking payment from clients for the services they have received, sometimes for large amounts
- Maintain regular communication with vets where appropriate, ensuring clients remain happy and updated of any delays
- Process general queries and manage customer expectations in a polite and friendly manner
- Liaising with clients regarding their pet insurance policies
- Continue to maintain and develop your own professional knowledge and skills
- Maintain effective and professional colleague relationships
- Promote Health & Safety policies and practices, ensuring compliance is always maintained

**Part of an amazing global family**

Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best - caring for pets. We are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team. Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.

The future of the veterinary world is at the heart of everything we do. We are all individual but two important things bring us together: a commitment to excellence and our passion to make **A BETTER WORLD FOR PETS**.

Linnaeus is owned by Mars, that makes us part of their 70,000 Veterinary Health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives. Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best - caring for pets.

Our Associates are fundamental to our success and we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team.

Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.

Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment, we are committed to fostering a culture that is inclusive and diverse for all our associates.

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