Urgent Care Receptionist

Urgent Care Receptionist A&E
26 Hours - Band 2

The Urgent Care Department looking for a Reception/Administrative worker to work within the Urgent Care Directorate on a full time/part time basis:
You will be a good team player, used to working on your own initiative and have a working knowledge of using a desktop PC.

Shifts would cover hours both day and night, 7 days per week on the following patterns:
7.00am - 3.00pm

3.00pm - 10.30pm

10.30pm - 7.00am

Applicants must be able to work across the full shift pattern including weekends and bank holidays

You will provide a comprehensive range of reception service and clerical duties. Reception or clerical experience would be an advantage as well as good communication skills and a polite and helpful telephone manner and an understanding of confidentiality and the need to keep and maintain accurate records.

Attending to visitors to the department
Dealing with enquiries in person and over the telephone
Scanning, filing and retrieving of medical records
Entering data on the Lorenzo system
Preparing clinics
Liaising with clinical staff regarding patients

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside and Glossop.

We provide a range of high quality services both within the hospital and across our local community for both adults and children.

Our vision is toimprove health outcomes for our population and influence wider determinants of health through collaboration with our health and care partners.

We have a clear set of values and behaviours which we expect all of our staff to demonstrate and these are:

- Safety
- Care
- Respect
- Communication
- Learning
- Receive patients, their relatives/carers and all visitors to the A&E department in a welcoming manner
- Register all patients onto the Lorenzo/EMIS system. Updating all personal details as necessary and access for patient hospital numbers & case notes. Where possible, obtain the information by liaising with the patient directly, clearly recording instances when information cannot be obtained.
- Liaise with personnel from North West Ambulance Service (NWAS) or appropriate external agencies to obtain patient information as and when required, ensuring confidentiality is maintained at all times.
- Co-ordinate the arrangement of follow-up appointments for A&E Clinics and face to face and virtual Fracture clinics.
- Ensure that referrals are promptly processed/forwarded to the booking office for outpatient appointment as instructed by clinical staff.
- Inform a senior member of staff about any serious injury or condition of any patient attending A&E e.g. cancer patient, potential cardiac patients or amputations
- Deal with telephone enquiries promptly and efficiently
- Retrieve all the missing A&E cards not scanned and search for them
- Ensure all A&E cards are obtained prior to attending follow up clinics and ensure any missing data is found
- Ensure the A&E printers are in working order and liaise with IT/Cannon should any problems arise
- Send GP Letters electronically.
- Make any corrections to the patient episode on the Lorenzo system

1.2 Patient record duties
- Ensure that A&E cards are obtained prior to follow-up clinics, and ensure missing A&E cards and x-rays are located.
- Request case notes when needed and maintain accurate case notes tracking
- Arrange follow up appointments and prepare notes for these appointments as needed.
- Undertake scanning/filing of the A&E notes and others documentation onto the system
- Complete & finalise the A&E Clinics finding any notes.
- Photocopy relevant A&E card and send to clinics as required
- Fax documentation to GP Surgeries, wards and departments and other members of the multi-disciplinary team as required by the medical/nursing team, ensuring adherence to the Caldicott Guidelines.
- Be flexible where possible 24/7 if a Major Incident is declared or to cover sickness and Annual leave.
- Receive and escort relatives of the seriously ill or injured to the relatives room and provide refreshment as required
- Escort relatives/friends of deceased patients to the relative’s room with compassion. Provide refreshments if needed and inform nursing staff where relatives

**1.3 Base Clerk Duties**:

- Act as Trust resource to admit/discharge/transfer Emergency (non A&E patients) to the wards in liaison with Senior Nursing Staff/Bed Management Team.
- Using Lorenzo admit A&E patients to the wards, in addition to admitting and discharging patients from Urgent Care as and when required.
- Obtain any notes needed for patients admitted to the Trust, upon the request of the medical /nursing team.
- Scanning of patient notes ready for admission to ward.
- Record and notify patient bereavement of any deaths in the department and fax the relevant documentation to them
- Deal with in-patient enquiries when required.
- Book 999 and urgent transfers to other hospitals and prepare relevant documentation
- Arrange Ambu