Customer Engagement Adviser

Details

**Customer Engagement Adviser (Home Based - up to 5 days / week, Mobile Role)**
**SC2**

**£36,000 - £44,000**

Our main objective is to create a culture that helps all of our customers strive towards a workforce that is reflective of today’s society.

**Role Purpose**:
To be the local CITB engagement adviser in a designated area, building and establishing effective relationships at local levels. Engaging with employers, and a targeted range of local employer groups, training providers, local decision makers, stakeholders and partners to deliver CITB’s strategic and business plans. To support people to enter the sector via apprenticeships or other suitable routes and ensure the industry has the skills it needs.

**Key responsibilities and accountabilities**:
1. Lead responsibility for relationships with employers to support and encourage them to get involved in making positive changes to their working practices in order to attract people to the construction
industry. Support, facilitate and encourage them to get involved with apprenticeships and preemployment initiatives and provide the tools and experience that will help them to access the talent they need for their business.
2. To develop relationships and work with local partners and networks connecting them to employers to enable the achievement of both CITB funded and CITB supported projects to attract people into the industry and provide pre-employment experiences and Apprenticeship/ new entrant/ career changer pathways.
3. Lead responsibility for relationships with employers and employer groups to support them to be able to access the training that they need, where and when they need it and to the quality that is required. Signposting, informing and advising on relevant recruitment, training and development tools, government schemes, qualifications and courses in relation to the construction industry.
4. To develop relationships and work with local training providers and provider networks to encourage and facilitate supportive actions to enhance the quality of delivery of apprenticeships and other industry related qualifications to raise standards and ensure that employers get the people and skills that they need.
5. Lead responsibility for relationships with employers directly and indirectly through employer industry bodies and groups at local levels to ensure that they are aware and know how to access skills and training support from CITB and other organisations.
6. Provide customer (employer) insights, market intelligence and reporting engagement activity into the business.
7. Deliver key messages regarding apprenticeships, skills, training, CITB and other partner offers to employers, employer groups, local partners and networks through face to face and online channels

**Knowledge and Experience**:
**Essential**
- Demonstrable ability in influencing and negotiation
- Experience of delivering a high-quality service to a range of different customers
- Demonstrable well-developed communication and interpersonal skills
- Knowledge and experience of stakeholder and partner management to deliver successful outcomes
- A good knowledge base about Local Government and Central Government skills programmes and their funding mechanisms
- Educated to A-Level standard or equivalent. Equivalent being equivalent qualification level or demonstrable practical experience

**Desirable**:

- Experience of operating across the skills landscape (across various organisations)
- Knowledge and experience working in or with the construction industry
- CEIAG Level 4 or 3 Learning and Development (obtained, working towards, willing to work towards)
- KCSiE - annual certification
- A working knowledge of apprenticeship recruitment, qualifications, the apprenticeship service, apprenticeship funding, apprenticeship providers, common inspection frameworks and safeguarding.
- A working knowledge of CITB products and services to support employers
- Familiarity around FE routes into construction

**Special Conditions/Other Requirements**:

- Full Car Driving Licence
- Some anti-social hours required, usually travel related or attending events, dinners and evening meetings
- Ability to work from home ensuring confidential information is protected at all times
- Local/regional wide travel, on a frequent basis, infrequent GB travel including occasional attendance at HO.
- Living in or very near the local area the role is designated to cover.

**Benefits**:

- 33 days holiday per year (Including bank holidays)
- Flexible benefits including childcare vouchers, cycle to work and insurance
- Pension scheme
- Employee discounts
- Long service awards
- CITB recognition scheme
- Employee assistance programme

Contact and additional information

Katie Cole

Essential past experience/skills
- Working to support businesses
- Experience of the construction skills landscape
- Working with training providers
- Customer focus
- Collaborative working
- Negotiation
- Partnership manage