Customer Service

5 days ago

Nottingham, United Kingdom Spectrum Brands Full time

Exciting Opportunity for a Customer Service & Supply Chain Co-ordinator at Armitage Pet Care

Spectrum Brands invites you to join our Global Pet Care division as a Customer Supply Chain Co-ordinator. As the market leader with our brand 'Good Boy' and experiencing organic growth each year, now is the perfect time to be part of our success story.

**The Role**

As the Customer Service &Supply Chain Co-ordinator, you'll play a crucial role in ensuring exceptional customer service. Your responsibilities include providing accurate service level reports within agreed timelines, analysing reports to identify issues such as forecasts, event management, transport, and order patterns. You will maintain a strong understanding of customer-specific supply reporting systems, utilizing available reports to enhance customer account management and maintaining scorecards.

Being the dedicated point of contact for all customer enquiries related to sales and distribution, you'll manage customer orders through Armitage's and associated companies' systems, ensuring customer satisfaction. Identifying and resolving potential and actual service issues, you'll coordinate communication with customers and relevant internal departments. Active participation in customer and corporate initiatives, with a focus on increasing supply chain efficiencies and sales, is also part of your role.

You will be responsible for order capture and processing, addressing pre
- or post-delivery issues (complaints, queries, returns), and liaising with customers and relevant departments to ensure timely resolution. Proactively engaging with customers in the event of known or anticipated service issues is a key aspect of the role.

**About You**

We are seeking an individual with a positive and proactive attitude, thriving as part of a team in our fast-paced and agile business environment. Your ability to prioritize and manage demands from a wide range of stakeholders will be crucial.

Excellent communication skills and a customer-focused mindset are essential for delivering a high level of service to both internal and external customers. A good working knowledge of MS Excel is required, along with strong functional capability, quick learning of new systems and tools, and attention to detail. Any prior experience in the FMCG industry would be highly advantageous.

**Benefits**
- 22 days holiday (Increase with length of service) + Bank Holidays
- Extra day holiday for Christmas Eve (Or designated day in lieu)
- Annual Bonus Scheme
- Company Pension
- Life Assurance
- EAP Scheme
- Staff Discount

**Job Types**: Full-time, Permanent

**Benefits**:

- On-site parking
- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Nottingham

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