Invoicing & Enforcement Specialist

**Role**:Invoicing & Enforcement Specialist

**Location**:Hybrid with some attendance to one of the offices: Southport, Liverpool, Manchester

**Join Our Team as an Invoicing & Enforcement Specialist at Fletchers Solicitors**

Are you detail-oriented, organised, and ready to make a significant impact in a dynamic legal environment? Fletchers Solicitors is seeking an Invoicing & Enforcement Specialist to join our accomplished Costs Department, reporting directly to the Head of Costs: Invoicing.

In this pivotal role, youll be responsible for ensuring the accurate and timely production of profit costs and disbursement invoices, whether on an interim or final basis. Your expertise will also extend to raising appropriate credit notes and supporting our team in maintaining the highest standards of accuracy and efficiency.

If you thrive in a fast-paced environment and have a keen eye for detail, this role offers the opportunity to develop your skills, contribute to our success, and grow within a supportive, forward-thinking team.

Take the next step in your career with Fletchers Solicitors and become a key part of our Costs Department team

**In return Fletchers can offer**:

- 35 hours working week
- 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days holiday per year, until you reach the maximum long service awards which are awarded after your 5th, 7th, and 9th full year of employment
- Pension scheme with tax-efficient salary sacrifice option
- Life Assurance Policy
- Medicash policy to cover some dental, optical and other medical expenses
- Company sick pay
- Enhanced Maternity, Paternity and IVF schemes
- Flexible, agile working environment with a positive work-life balance
- Varied calendar of funded company social events (check out Fletchers Group on LinkedIn)
- Monthly voucher awards** **for winning nominees

**Main Responsibilities**:
**Financial Performance, KPIs & Timescales**
- Accountable for compliance with the Invoicing Strategy.
- Accountable for reviewing the accuracy of the interim/settlement Invoicing pack prior to raising any invoice.
- Accountable for production of all invoice types.
- Accountable for production and service of statutory bills.
- Accountable for service and notification to clients of deduction invoices.
- Accountable for raising credit notes in line with the approved policy and processing refunds as required.
- Collaborating with finance to optimise invoicing, review client balances and respond to queries.
- Accountable for monitoring and actioning invoicing requests received into the invoicing mailboxes.
- Accountable for debt management and enforcement processes.
- Accountable for overall compliance with professional obligations & undertakings

**Case Management & Risk Management**
- Support the Head of Costs in managing and delivering operational change.
- Accountable for proactive case management and efficient and timely completion of tasks in accordance with department policy.
- Accountable for updating case management data as required and actioning the No further PCs button.
- Accountable for compliance with agreed strategy and department policy.
- Accountable for compliance with the code of conduct as set out by the Solicitors Regulatory Authority and/or The Costs Lawyers Standards Board, reporting any issues to the Head of Costs Invoicing/Director of Costs and/or the Compliance Team, if appropriate.
- Accountable for ensuring that client complaints/solicitor client queries or disputes are proactively dealt with and reported to the Head of Costs: Invoicing and/or the Head of Costs: Technical and Compliance if appropriate.

**People & Performance Management**
- Promote our values.
- Ensure all people management policies and procedures are complied with, to include sickness/absence, holiday, codes of conduct and performance management
- Act as appropriate support to any member of the Invoicing team or other teams within the department as required.

**Management Reports & MI**
- Accountable for reviewing all appropriate reports weekly to ensure any outstanding cases are actioned.
- Accountable for reviewing and actioning client/office balances reports and or any other additional finance or costs team reports as required.
- Highlight areas for improvement, concern, or opportunity, with appropriate recommendations.

**General**
- Collaborate as appropriate with all members of the Costs Department and/or the wider business to improve and maintain the general organisational effectiveness of the invoicing team.
- Assist legal/finance stakeholders with appropriate support that promotes the customer journey and effective costs realisation through invoicing.
- Contribute by making suggestions or recommendations to make more effective use of case management software for the invoicing process.
- Accountable for the maintenance of the departments Invoicing Strategy.
- Undertake any ad hoc project work as requ