Consumer Relations Specialist

1 week ago

London, United Kingdom Red Bull Full time

**Red Bull UK are currently recruiting for a Consumer Relations Specialist to join our communications team based in London, UK.**:

- This is a fundamental role within the business and will take responsibility for creating a positive consumer experience with the brand. The Consumer Relations Specialist will take responsibility for complaints handling procedures, processes and reporting in order to deliver an excellent consumer experience. The Consumer Relations Specialist is tasked with fostering collaboration across the wider business to ensure timely and personalised responses to consumer queries. Furthermore, they will have a direct relationship with the Global Product Marketing & Consumer Activation Manager to align on strategy and to take best practice learnings from other international markets to better shape UK activity. The Consumer Relations Specialist is responsible for managing a vital point of communication between the general public and Red Bull.

RESPONSIBILITIES
** Areas that play to your strengths**:
All the responsibilities we'll trust you with:
Expand allConsumer Communications

Ensure timely response to consumer inquiries. Define the right principles for reply management in terms of process efficiency, messaging quality and escalation scenarios.Support & manage internal communication through our Internal Social Channel(s).Product and Brand Assests

Curate Product and Brand assets for up leveled and personalised engagements (and logistics). Improve workflows with key business stakeholders.Red Bull AI

Work closely with the headquarters team to optimise Red Bull AI (Chatbot Assistant).KPIs and Targets

Set and track weekly engagement and impact targets. Maintain and improve KPIs.Reports and Analysis

Generate monthly report and analysis of consumer relations performance and consumer reactions.
- EXPERIENCE
- ** Your areas of knowledge and expertise**:
that matter most for this role:

- Demonstrable experience in communications, marketing, consumer relations (1-2 years preferred)
- Analytical and creative thinker with an enthusiasm for consumer experience
- Professional written and verbal communication skills with ability to engage with people from a range of backgrounds
- Experience of working with different business stakeholders
- Creative, organised, driven and results orientated
- We value experience over formal education.
- Fluent in written and spoken English.
- Travel 10%
- temporary

  • Consumer Duty Specialist

    4 days ago

    London, United Kingdom Willow Resourcing Full time

    Do you fancy being the Consumer Duty champion for a thriving Financial Services firm? Here’s your chance. This is an ideal opportunity to do exactly that, using your Customer Duty expertise to really propel your Compliance career forward with a leading specialist Financial Services provider that is enjoying a period of sustained growth. The Head of...

  • Consumer Relations Representative

    2 days ago

    London, United Kingdom Deckers Brands Full time

    Consumer Relations Representative At Deckers Brands we don’t just create shoes, we create lifestyles. We are about opportunity. Opportunity to create, to grow and to have an impact. We want all our people to be as successful as they can be, to reach their full potential. We want to positively impact the world, whether that be with our Be Good, Do Good...

  • Consumer Marketing Specialist

    2 days ago

    London, United Kingdom Activision Full time

    Job Title: Consumer Marketing Specialist - Fixed Term Contract - Requisition ID: R019466 - Job Description: **Job Title**: Consumer Marketing Specialist - Fixed Term Contract (up to 12 months) **Reporting To**:Consumer Marketing Manager **Department**: EMEA Consumer Marketing **Location**: Office based (Soho, London) & hybrid work from home **Your...

  • Consumer Relations Team Leader

    8 hours ago

    London, Greater London, United Kingdom Deckers Brands Full time

    Consumer Relations Team Leander (8 months FTC)At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive...

  • Consumer Relations Team Leader

    21 hours ago

    London, Greater London, United Kingdom Deckers Brands Full time

    Consumer Relations Team Leander (8 months FTC)At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive...

  • Consumer Relations Industrial Placement 2026, UK

    2 days ago

    London, United Kingdom Haleon Full time

    We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. It unites us, inspires us, and challenges us to be better every day, driven by...

  • Consumer Relations Industrial Placement 2026, UK

    2 days ago

    London, United Kingdom Haleon Full time

    Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands – including Sensodyne®, Panadol®,...

  • Employee Relations Specialist

    3 weeks ago

    london, United Kingdom POP MART Full time

    Employee Relations Specialist Industry: Designer Toys and Collectible Pieces Location: Canary Wharf, London Job Type: Full Time, Permanent Working Hours: 40 hours per week About POP MART POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative...

  • Consumer Relations Summer Internship 2026, UK

    2 weeks ago

    London, Greater London, United Kingdom Haleon Full time £28,860 - £30,000 per year

    Welcome to Haleon. We're a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we've grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands – including Sensodyne, Panadol, Advil,...

  • Consumer Relations Industrial Placement 2026, UK

    2 weeks ago

    London, Greater London, United Kingdom Haleon Full time £28,960 per year

    Welcome to Haleon. We're a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we've grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands – including Sensodyne, Panadol, Advil,...