Senior Operations Manager

Are you a skilled manager with experience in mortgage servicing looking to rise to a new challenge?

Pepper UK is one of the leading specialist loan servicing companies in the UK and we are currently looking for a Senior Operations Manager with proven experience in the oversight of operations teams.

If you are open to a new opportunity and would like to chance to work within an organisation which can offer competitive benefits and career progression, then this is the role for you.

We are currently recruiting for a Senior Operations Manager to join our dynamic and growing team in Uxbridge.

We are looking for highly motivated professionals with experience in management of operational teams who administer residential mortgage and loan portfolios from inception through to redemption, in a highly customer-focused environment within the financialservices sector.

Your role will involve the day-to-day management and oversight of experienced mortgage administration teams, client Relationship management, and system/operational development.

You will be working within an established department that is a key part of Pepper's operations, and you will receive ample support so that you can be successful in your role.

**As a Senior Operations Manager, your key responsibilities will include**:

- Delivery of SLA objectives across multiple areas
- Oversight of recruitment in terms of quality and headcount
- Management of the department succession plan
- Delivery of department engagement plan
- Delivery of performance data to Operations, Governance, and Board
- Management of complaint volumes and RCA
- Oversight of QA activity
- Delivery of internal audit and GRC actions
- Oversight of procedure update schedule
- Chairing of client governance meetings and associated working groups
- Attendance and reporting into the Loan Management Committee
- Oversight of department training matrix
- Establishing and maintaining appropriate internal control safeguards
- Interact with other senior managers to provide project management expertise to deliver change
- Implementation of new client originations and back books
- Implementation of system enhancements to deliver efficiencies, regulatory compliance, and to mitigate risks to the business

**Benefits**:

- Private medical insurance
- Salary Sacrifice Pension matched up to 8%
- Life Assurance
- 25 days holiday increasing with length of service
- Season ticket loans
- Cycle to Work Scheme
- Employee Assistance Programme
- Enhanced Maternity and Paternity package
- Reward & Recognition Program
- Eye care
- Wellbeing days
- Volunteering days
- Payroll Giving
- Relaxed dress code
- Discounted gym membership
- Local and national discounts

**Desirable Skills** **In addition, you must be able to**:

- Be self-reliant and self-motivated
- Be detail-orientated, well organised, and able to work to multiple tight deadlines
- Take ownership of responsibilities allocated to you
- Embrace, drive, and champion change to improve the working environment
- Form productive relationships at all levels
- Demonstrate advanced communication and presentation skills
- Work well with data, identifying requirements and using evidence-based decisions to achieve objectives
- Continually assess, oversee, and work within established internal controls, and maintain a high standard of quality across all your tasks

**About Company** We currently operate in nine jurisdictions across the UK, Europe, and Asia Pacific, and have over US$50 billion in assets under management. We employ more than 1,100 people to look after 65 clients and 1,000,000 end-users - and we're growing fast. Throughheavy investment in tech-enablement and data and analytics, we are driving operational efficiency, empowering clients, and expanding our remit all over the world.

Working across commercial and residential real estate, personal and SME loans, credit cards, asset finance and point of sale, our advanced credit intelligence platform enables us to arrive at the best solutions for our clients and their customers, and alwayspushes for the right outcome, whatever financial journey they're on. As an employee of the Pepper Advantage community, you'll be part of a unique global-scale data network, giving you access to all the latest market trends and opportunities. You have to bein it to get the full advantage