Customer Service Advisor
1 week ago
Our client in Stockport are looking for proactive Customer Service Advisors to join their Customer Services Team.
Their mission is to provide energy services and solutions to customers sustainably, affordably, and simply. It’s what they do best. They are proud to live their values every single day. They care. They're courageous. They collaborate with each other
Customer Service Advisor - full-time position (37 hours per week)
Salary - £23,757 + bonus from 7%-16% paid quarterly
Working Hours - 08:00 -18:00 Monday to Friday
Start Date - Various dates throughout the summer
Training - Your training will be at your local office for 4 weeks.
Let’s talk benefits
Private Medical Cover
Holiday Allowance - 25 days holiday per year + 8 bank holidays
Life Assurance
Generous contributory pension
A superb selection of flexible benefits to suit your lifestyle and well being
What will you be doing?
You’ll be working as a Customer Resolution Agent in an exciting and ground-breaking new role in the Residential Energy Division. Supporting and resolving customer enquiries and complaints across a range of products. Increasing customer retention and loyalty by providing amazing service whilst maximising opportunities to grow the business with their Product range.
You will work with experts in a specialised area of your team, joining “gurus” within the department to solve pre-defined tasks on behalf of your customers, colleagues, and peers. This is your chance to really make a difference to customers’ energy journey. You will be empowered to make smart and effective decisions by placing your customer at the heart of everything you do.
And the skills we need from you:
- Your absolute passion and flair for delivering amazing customer service should be one of your motivational drivers
- It goes without saying we need people with lots of energy and enthusiasm to deal with the different types of enquiries we receive every day, so your time management and organisational skills need to be on point
- Oh, and don’t forget we’d love to see you self-develop and improve your skills in the role and the wider business - you'll have full support to do that too
We’re looking for people who can work from home after their training but commute to our office from time to time for meetings and one-one support
Full Job Description available upon request
CTNMS1658
**Job Types**: Permanent, Full-time
**Salary**: £23,757.00 per year
Additional pay:
- Bonus scheme
**Benefits**:
- Work from home
Schedule:
- Day shift
- Monday to Friday
Reference ID: CTNMS1658
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