23/pcff - Personal Coordinator

4 days ago

Fulham, United Kingdom Randox Laboratories Full time

The role of a Personal Coordinator is a dynamic, customer focused role, which is suited towards applicants who are hardworking and charismatic. The successful applicant will be responsible for ensuring clients feel special and satisfied that they are receiving a 5* treatment and ongoing value for money.

The role is also to help ensure that the patient journey is a smooth and stress-free experience and ultimately contribute to the smooth running of the service. To provide administrative support and reception cover for clients and network of professional colleagues and to be the personal point of contact for clients.

Shift Pattern - Tues-Fri 6.40am-3.20pm and Saturday 7.40am-4.20pm. OR. Monday 7.40am-4.20pm and Tues-Fri 10.20am-7.20pm

**Requirements**:
Educated to NVQ level 3 or above in a healthcare related discipline.

Experience in delivering health screens, and customer facing experience essential.

Accuracy in information recording and management and working to clinical procedure.

Excellent interpersonal and communication skills - written and verbal

Ability to build rapport with customers, tailoring your approach to individuals

Empathy and ability to motivate customers to make positive health changes

Desirable

Duties and responsibilities:
Ensuring excellent customer service and coordination of diary management within the clinical environment.

Maintain accurate client records and get involved in the end to end process

Carry out clinical testing including; body composition analysis, spirometry, heart rate monitoring, sample collection, electrocardiograms, blood pressure.

Help to ensure clinic is compliant with regulations set by the CQC. For example; hygiene, confidentiality, customer service, health and safety

About Randox Health

For almost 40 years Randox has been at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. This experience and expertise powers each of our state-of-the-art Randox Health clinics, currently located in London, Liverpool, and Northern Ireland, with ambitious plans to roll out a number of new clinics in the coming months and years. A mobile service enabling certified Randox Health staff to visit clients at their convenience is also available.

Randox Health is an Equal Opportunities Employer

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