Maintenance Planner

We are currently recruiting for a Maintenance Planner/coordinator for a full-time, permanent position in Woking.

**Job Details**:

- Monday - Friday (40 hours)
- Salary £25,000
- 23 Days Holiday rising with length of service,
- Pension
- Life Assurance

**Responsibilities**:

- To record information directly into the Job Management Systems or any other system(s) used to deliver the service.
- Constantly monitor the job screens, and when a job requires you to act, take action, or if uncertain pull on the Contract Manager or Supervisors for assistance.
- Provide timely information to the client in terms of work in progress.
- Highlight any issues and trends in relation to task productivity where the expected demonstrated time for the trade and task has been exceeded.
- Provide adequate support and cover for the other administrators, particularly on breaks, peak periods and annual leave.
- To ensure you understand your role in the end to end process of delivering the perfect repair for the customer, and the responsibilities of others.
- To send operatives who become available to jobs in the most efficient and effective way ensuring they are productive eliminating or reducing travel and idle time.
- When issues or queries are identified ensure you escalate to your line manager/supervisor to ensure it gets acted on and resolved through to a conclusion.
- Assist the team, Supervisors and Managers in recording data and key management information that helps and improves the service we provide to our customers.
- To assist with any other administrative activities that are required to support the team, effectively manage the service and provide updates and information to the client.

**Requirements**:
**Knowledge Required**
- Basic knowledge of building maintenance trades and the tasks/activities that can be undertaken be each trade group.
- Good geographical understanding of the Woking area including main highways, the best routes, and travel times between different locations.

**Qualifications Required**
- GCSE or Equivalent in Qualification in Maths and English.

**Experience Required**
- Vast experience of MS Office including Word and Excel with accurate typing skills
- Experience of working in a Repairs and Maintenance call centre or any other call centre environment (Desirable).
- Basic knowledge of building maintenance trades and the tasks/activities that can be undertaken by each trade group.

Kind Regards

Hanson

Resourcing Group is acting as an Employment Agency in relation to this vacancy.