Repairs Planner

MMP Consultancy are looking to recruit a Planner's to work across several responsive maintenance contracts in Surrey.

**Responsibilities**:

- Schedule works into diaries for up to 20 operatives daily ensuring diaries are full and immediate attention is given to allocate work to operatives when they become free.
- Check the system for emergencies and manage within a timely manner to ensure targets are meet
- Respond to telephone variations by seeking approval from duty surveyor so operatives may continue on the site through to completion
- Arrange inspections for supervisors
- Provide a high-quality service to client on a face to face basis
- Working within a team to achieve goals and targets achieving daily targets of a minimum of 60 allocations each day of new orders

Experience Required for Planner / Customer Service Advisor:

- Previous experience of working with a Housing Association / Local Authority or Maintenance Contractor in either a Scheduling or Customer Service capacity
- Excellent communicator, with strong organisational skills
- Proficient IT skills including use of Microsoft Excel and Word
- Proven background in a customer service focused environment
- Experience of using database systems (Connect / Northgate / DRS)
- Construction related knowledge