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2nd Line Technical Support

2 weeks ago

Borehamwood, United Kingdom Asset Resourcing Limited Full time

Our client is a successful Hertfordshire-based managed service provider (MSP) whose reputation for delivering excellent customer service demands they now hire an additional, Technical Support Engineer to operate within their client support function.
- Enjoy providing remote and telephone support to a varied client set
- Contribute as part of the service desk team to help achieve maximum client IT
resolution.
- Have a good to very good working knowledge of PCs and Windows networking
- Conduct on-site work and support as may be required by any client, including issue
resolution, installation, audits, and support
- Have a full driving licence (own vehicle preferred but not essential)
Specific Technical Experience:

- Windows Networking
- Good understanding of TCP/IP
- Troubleshooting Windows
- Knowledge of hardware and ability to carry out repairs
- Administration of Microsoft Exchange
Preferred qualifications and Skills:
Industry recognised qualification(s) ideal - MCP, MCSA, MCDT, MCSE, CCNA, CCNE, ETC.
Salary to £dependent on ability + expenses
Hours 9am - 5.30pm (Mon - Fri)
Holidays 4 weeks