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Estate Agency

2 weeks ago

Loughborough, United Kingdom Twenty20 Full time

I am pleased to offer this excellent opportunity for a junior sales negotiator to join this vibrant busy office in Loughborough. My clients are a successful Independent Award Winning Estate Agent with an excellent reputation who pride themselves on Customer Service and enhancing careers through training.

They are looking for an individual to join the team who can achieve and exceed team sales targets. Uphold service standards and provide excellent customer service. Maintain applicant database and ensure accuracy of data. Use effective communication techniques to maximise all opportunities for winning new business from all contacts with clients. Absorb information from senior team members to enhance learning of negotiation skills and the sale progression process. Cross sell and promote other services.

**Main tasks**:

- Attend and contribute in daily morning meetings
- Work towards achieving office daily/weekly/monthly KPI targets
- Comply with all Company service standards
- Answer the telephone and deal with call and record / pass on messages where appropriate
- Meet and greet visitors in a polite, friendly and professional manner
- Register applicants on databases ensuring complete and accurate input of data
- Communicate with and seek out opportunities for Valuation and Financial Services appointments from each applicant
- Take responsibility for own applicant register, especially HOT applicants and review to keep requirements updated to ensure database is always current
- Set review dates to communicate with applicant within 48 hours to obtain viewings
- “Hot Call” all new instructions to Hot applicants to arrange viewings as quickly as possible
- Arrange viewings with vendors or provide accompanied viewing service when necessary
- Communicate viewing feedback to vendors within 48 hours of viewing
- Check in keys for properties where accompanied viewings are to be carried out
- Book Valuation appointments - obtain as much detail as possible to assist the valuer and promote services prior to valuation appointment. Mark valuation appointment as Hot, Warm or Cold.
- Advise Admin team of necessary updates to property details on Jupix where necessary, e.g. price change Negotiate offers between applicants and vendors, taking advice from Sales Manager or Senior Negotiator.
- Keep accurate notes on Jupix of all discussions with all parties throughout the sale negotiation process Qualify all sales with Sales Manager or Senior Negotiator before instructing sale and making “Under Offer”
- Ensure all information about sale transaction is complete before transferring details to the sales admin team to issue memorandum of sale.
- Ensure any other relevant details not noted on Jupix are advised to co-workers and Sales Manager / Sales Director
- Attend relevant training sessions to develop knowledge of government legislation regarding estate agency
- Ensure all compliance procedures regarding AML, GDPR, Estate Agents Act 1979 and Consumer Protection from Unfair Trading Regulations 2008 are being followed and recorded properly
- Ensure the TPO Code of Conduct is followed at all times
- Work towards gaining Propertymark Level 3 Technical Award
- Work with the Sales Director / Sales Manager to secure positive feedback via Feefo | Google | Social media platforms
- Cross sell and promote other services.
- Keep desk and reception area tidy at all times
- Maintain a high standard of dress code.
- To undertake additional duties as may be assigned from time to time.

**Person Specification Key Skills/Competencies required**:
Customer Orientation / Focus Communication / Influence Planning and Organising Achieving Objectives Team Player / Co-operation

**Job Types**: Full-time, Permanent

**Salary**: £22,500.00-£24,500.00 per year

Schedule:

- Day shift

Ability to commute/relocate:

- Loughborough, Leicestershire: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- Driving Licence (required)

Work Location: One location

Reference ID: 51030