Virtual Receptionist

**ABOUT US**

We don't mean to brag... but we’re an award-winning place to work

Mi PA provides virtual PA and Reception services to companies of all sizes, but we're a lot more than just virtual assistants — over the last decade we've carved out a niche as the ultimate support service, providing a world-class service built on passion, trust, and intelligence.

Our mission is simple: to be the number one support company for growing businesses.

To do that, we're expanding our in-house reception and call answering team - and that is where you come in

**WHY YOU'LL LOVE WORKING HERE**
- **A Work Environment We’re Proud Of**: Our office is fast-paced, ever-growing, and we like to have fun. We’re a close-knit team of 35 passionate professionals and an office dog (aka the furry boss) and our culture is something we’re genuinely proud of. Let’s be honest - when you spend eight hours a day with your colleagues, you want to get along and enjoy the day
- **Genuine Career Growth**: We’re committed to professional development, and offer regular training, an in-house academy for progression, and new roles regularly come up as the company grows. We work hard to be a place people can thrive, so we’ll always do our best to give you clear guidance and achievable goals to help you grow in your career.
- **Perks and Benefits**: A competitive salary (£24k starting salary with a yearly review at a minimum), a full health and wellbeing suite including priority GP access, extra holidays for every year of service, an extra holiday for your birthday, and all the usual things like discounts on everything from gyms to cinema tickets, with loyalty rewards that only get better over time.
- **Work-Life Balance**: As much as possible, we offer flexible working hours, including options for evening and weekend shifts, meaning you can balance working hours with those life necessities.
- **The Day-to-Day Office**: At Mi PA HQ you’ll have your choice of snacks, an on-site gym (to work those snacks off), all-day Spotify, and regular team coffees, lunches, and socials.

**WHAT WILL I BE DOING?**
- As a vital part of our reception team, you’ll professionally handle a diverse and fast-paced range of calls, giving that ‘wow’ experience to customers.
- You’ll action varied admin requests and call backs, such as diary management and appointment setting, helping free our clients to focus on what they do best.
- Act as the first point of contact, representing both Mi PA and our clients to the wider world

You’ll succeed in this role if you’re a 'self-starter' who is happy to work on their own as well as part of the larger team. Using a combination of phone and software to help our clients, you’ll be based in our Manchester office supporting our clients who operate all over the world. This role will include some evening and weekend hours.

**IS THIS ROLE FOR ME?**
- You’re a can-do person who enjoys challenges.
- You like going that little bit further to really “wow” someone.
- You thrive off meeting deadlines and ticking off your to-do list.
- You’re a planner but can adapt when needs must.
- You love variety and want no two days to be the same.
- You like to go home feeling like you’ve accomplished something.
- You take ownership and love being described as reliable and dependable.
- You love being part of something bigger and supporting your team.
- You enjoy achieving your goals and setting new ones.
- You want to learn, improve and progress.

**AWESOME HOW DO I APPLY?**

Mi PA commits to welcome everyone and create inclusive teams. We celebrate difference and encourage everyone to join us, and be themselves at work. We look forward to seeing what you can achieve with us

**Job Types**: Full-time, Permanent

Pay: £23,800.00-£25,000.00 per year

Additional pay:

- Loyalty bonus

**Benefits**:

- Additional leave
- Bereavement leave
- Canteen
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Employee mentoring programme
- Free flu jabs
- Health & wellbeing programme
- On-site gym
- Referral programme
- Shuttle service provided
- Transport links

Schedule:

- 8 hour shift
- Weekend availability

Ability to commute/relocate:

- Manchester, M12 6JH: reliably commute or plan to relocate before starting work (required)

Work Location: In person