Evening Operations Receptionist

2 weeks ago


Edinburgh, United Kingdom ALTIDO Scotland Ltd Full time

**ALTIDO** helps property owners let their property out on a short-term basis providing a flexible, safe and secure income stream and a fantastic experience for guests looking for a change from the sterile uniformity of a hotel. A service designed for London, Lisbon, Milan and Edinburgh.

We are a hospitality business first and foremost thus we invest heavily in working with our clients to boost the desirability of their properties and provide a tailored experience for each carefully chosen guest. Our guests and clients alike benefit from a hands-on, personal experience with 24/7 support and concierge service.

To work alongside the account management, guest communication, maintenance and cleaning teams to ensure the guests have the best experience, and our portfolio operates smoothly in the evenings.

The role of **Evening Operations Receptionist/Coordinator **includes but is not limited to:

- Working closely with our evening and night shift guest communications team
- Maintaining the upkeep of the office, controlling stock and supplies and light reception work
- Other operational ad-hoc when required
- Answer guests' phone calls in a professional, friendly manner and help resolve issues they may have
- Prepare and update manuals for properties
- Delivering items to guests that they may require i.e. electric heaters, sofa bed linen etc
- Inspections of properties

**REQUIREMENTS**:

- Always put the guest first and make them feel welcome in their new short-term rental
- Be warm, sociable, well-presented and energetic: guests love meeting someone like you with a bit of personality
- Organised with excellent prioritisation and time-keeping skills
- Excellent communicator and speak fluent English, additional languages are a welcome bonus
- Problem solver with mínimal supervision who can solve tricky situations with an eagle eye for detail and a can-do attitude. Some things may not go as planned and we need someone who can think on their feet

**WORKING HOURS**:

- 18:00 to 00:00

The role is on a full-time basis, Monday to Friday, with weekends as an option

**Job Type**: Freelance

**Salary**: £10.00 per hour

Schedule:

- Monday to Friday
- Night shift
- Weekend availability



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