Housing Solutions Homeless Review and Complaints Officer

3 days ago

Liverpool, United Kingdom Liverpool City Council Full time

Job Introduction
**Job Title**:Housing Solutions Homeless Review & Complaints Officer

**A bit about us**:
Liverpool is home to vibrant, energetic and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet by 2025 and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.

**Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.**

We are proud of our world-famous thriving city with its rich culture, affordable housing, stunning waterfront and our beautiful green spaces - there’s really something for everyone

**The Role**:

- Liverpool City Council is offering an exciting opportunity to be at the forefront of tackling homelessness and shaping the future of housing support in our city
- You will ensure the Council meets its legal responsibilities under the Housing Act 1996 (as amended), responding to reviews within statutory timescales while maintaining high standards of accuracy and compliance
- Working closely with legal teams and senior management, you will contribute to the continuous improvement of review procedures, ensuring best practices are followed to minimise legal challenges. In addition, you will oversee Housing Options Service complaints, liaise with the Housing Ombudsman, and identify service improvements through case audits and performance analysis
- This is a fantastic opportunity to influence homelessness policy, provide expert advice and training to colleagues, and ensure the highest level of customer service for vulnerable residents in need of support

**Our offer to you**:

- ** 35 hour working week** with hybrid working model
- ** At least 27 days holiday plus bank holidays** rising to 35 after 5 years’ service (pro rata if part time) - option to purchase further days
- ** Agile working** - A “Flexibility First” approach to Agile working where flexibility is the norm rather than the exception
- ** Part of the Local Government Pension scheme** - option to join the AVC scheme
- ** Progression** - opportunities and training through a wide range of high quality learning
- ** Health and Wellbeing** - offer including Employee assistance programme
- ** Cycle to Work and Travel Pass Schemes**:

- ** Drive Time** - a salary sacrifice car lease scheme
- ** Family friendly policies with enhanced leave**:

- ** Discounted Gym Memberships**:

- ** Employee Volunteering Scheme**:

- ** Medicash**

**Next steps**:
**Closing Date is**: Thursday 27th March at midnight

Watch our recruitment video to see what life is like working at Liverpool City Council:

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