Contact Centre Advisor

4 days ago


Warrington, United Kingdom Omni RMS Full time

**Team Overview**

The role of Consumer Contact Team (CCT) is to support the interests of citizens/consumers in accordance with the Communications Act 2003 & Online Safety Bill.

**Purpose of the Role**

We aim to deliver best-in-class customer service with a consistent feel and professional approach, supported by business processes and an induction training framework that represent industry best practice.

**Key responsibilities**
- Manage own workload assessing the relevance and nature of each contact and deal with it as appropriate
- Accurately record consumer information and complaint details to feed into wider business reporting
- Meet and exceed business, written & quality KPI’s
- Provide excellent customer service to citizens and consumers for complaints and enquires relating to Online Safety issues.
- Complete any other adhoc requests that are in line with your skill and capability.

**Skills, Knowledge and experience**
- Excellent verbal and written communication skills
- Experience of using and engaging across multiple platforms e.g. Phone, Twitter, Facebook, Webchat
- Effective conflict resolution skills and experience of handling consumer complaints and enquiries
- Attention to detail - experience of complaint categorisation and writing concise case notes
- Must be comfortable working towards challenging quality targets
- Ability to build and expand on sector knowledge
- Team Player - Strong interpersonal and communication skills within a small team
- Flexibility and ability to act on own initiative
- Experience of using Salesforce an advantage



  • Warrington WA TN, United Kingdom Lazy Carpets Full time

    Job Title: Contact Centre Advisor – Full Time, including weekend and eveningSalary: £25,000Location: WarringtonReports To: Team LeaderDepartment: Contact CentreJob Summary:As aContact Centre Advisor, you will play a key role in assisting the sales team by providing administrative and operational support. You will be responsible for facilitating the smooth...

  • Contact Centre Sales

    2 weeks ago


    Warrington, United Kingdom Village Hotels - Warrington Office Full time

    A leading hotel chain in Warrington is seeking a Contact Centre Sales and Service Advisor to excel in customer service through various communication channels. Your role will involve managing customer inquiries, delivering outstanding service for business and leisure customers, and maximizing sales opportunities. The company fosters a vibrant and inclusive...


  • Warrington, United Kingdom The Halliwell Jones Group Full time

    Description Here at Halliwell Jones (Warrington) Ltd we have an exciting opportunity for a Contact Centre Agent. The position is located at our Warrington Centre which is a fantastic modern facility consisting of Aftersales, Bodyshop and BMW and MINI Sales. We provide ongoing training and development together with great career progression...


  • Warrington, United Kingdom CCMA - Call Centre Management Association Full time

    Who we areWe’re the people behind the global loyalty currency, Avios, and home to three ambitious, growing businesses;IAG Loyalty,British Airways HolidaysandThe Wine Flyer. Each business has its own goals and strategy, but collectively we create brilliant experiences for our global customers.We’re on a truly exciting journey of growth and transformation...


  • Warrington, United Kingdom Village Hotels - Warrington Office - Contact Centre Full time

    **Role Title**:Contact Centre Sales and Service Advisor** **Responsible for**:N/A** **Reporting to**:Contact Centre Team Leader** **Purpose of the Role**: - To be a key part of a multi skilled team that really excels in customer service through inbound/outbound calls and other multi communication channels. - Provide an industry leading service to all...


  • Warrington, United Kingdom OmniRMS For Ofcom Full time

    **Team Overview** The role of Consumer Contact Team (CCT) is to support the interests of citizens/consumers in accordance with the Communications Act 2003. **Purpose of the Role** The CCT’s primary purposes is to collate complaints information on Telecoms, Broadcasting andPostal issues and provide consumers with advice regarding potential resolution...


  • Warrington, United Kingdom Gladstones Solicitors Full time

    **Telephone Collections Advisor (Call centre)** Our values guide our decisions, the way we work and our culture, and the people we ask to join our team. We are always looking to challenge ourselves and our style is based on honesty, friendship and respect. We have ambitious plans to grow our workforce and services over the next 5 years and we are confident...


  • Warrington, United Kingdom The Halliwell Jones Group Full time

    ABOUT THE ROLE: CONTACT CENTRE AGENT- WARRINGTON Here at Halliwell Jones (Warrington) Ltd we have an exciting opportunity for a Contact Centre Agent. The position is located at our Warrington Centre which is a fantastic modern facility including BMW and MINI Showrooms, Aftersales and Bodyshop. WHAT WE CAN OFFER YOU - 22 days holiday plus bank holidays AND...


  • Warrington, United Kingdom Solus Accident Repair Centres Full time

    Overview: **The Role**: Our Customer Solutions Centre Advisors**are the face of Solus and work closely with Aviva, demonstrating our values and work principles. You will be the first point of contact for customers over the telephone helping them get back to normal during a potentially difficult time. With the training provided you will be able to carry out a...


  • Warrington, United Kingdom Omni RMS Full time

    **Team Overview** The role of Consumer Contact Team (CCT) is to support the interests of citizens/consumers in accordance with the Communications Act 2003. **Purpose of the Role** The CCT’s primary purposes is to collate complaints information on Telecoms, Broadcasting and Postal issues and provide consumers with advice regarding potential resolution...