Estates Service Coordinator

**Are you a proactive and experienced Coordinator who is passionate about delivering a first-rate administrative service to the team you support?**

Here at Platform Property Care (PPC) we have a great opportunity for an efficient and organised coordinator to join us as an Estates Coordinator on a 12 Months Fixed Term Contract. This is a key role in our Estates team and would suit someone with a real can-do attitude who loves being busy

**What could you be doing?**

You’ll be responsible for providing effective coordination and administration support to the Grounds Maintenance and Caretaking and Cleaning team with a special focus on providing accurate and regular communication to enhance service delivery.

You will be part of the operation being involved in and providing administrative support for lots of key tasks and projects, helping the teams deliver their business objectives. It will be a varied role where no day will be the same.

You will be liaising with internal colleagues, and then act as an ambassador for Platform, dealing with and helping to resolve queries and low-level complaints with external customers, local authorities, and sub-contractors to ensuring the service is delivered accordingly. You will play a key role in making a difference to our customers’ environment.

**Some things we need from you**
- You will have great Customer Service skills
- You’ll have strong written and verbal communication skills
- Great interpersonal skills: you will be building strong working relationships with colleagues and external stakeholders
- Super organised and efficient, you will be able to work to strict deadlines
- You’ll be the point of contact for all queries so you will readily take ownership, and be able to prioritise
- You won’t shy from tackling a problem and try to resolve it yourself before escalating
- Ability to work autonomously and use own initiative whilst working
- You’ll also have great administration, IT, and numeracy skills
- You will have experience of providing administrative support in either a property maintenance or construction environment

You would be based in our office in Worcester. It is located near Shrub Hill making it ideal for commuting via train or if you are driving there is free car parking on site. The work pattern is 40 hours a week working Monday to Friday 8:00 - 16:30. There would be occasional travel to offices and other locations as required to attend meetings.

Part of Platform Housing Group, Platform Property Care is a well-established property maintenance business. Working with us is more than just a job. We value the contribution that our colleagues make to our business; our vision is clear - we are growing fast, and we aim to achieve our plan through an engaged and highly skilled team.

**Join us and find your purpose at Platform**

Working with us is more than just a job, you will be joining an amazing organisation that values you and your contribution, and where you can truly make a difference and change people’s lives.

You will join the largest social housing association in the Midlands. We're much more than just houses; we build homes, strong communities, and make a real and positive difference to the lives of our customers.

Platform is a great place to work, we offer lots of opportunities for you to get involved, share ideas and shape what we do - from networking groups through to fun community and social events. This is an exciting time to join us, that will provide you with real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5-year corporate strategy.

Platform Housing Group are committed to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all.