Customer Service Administrator

We have an exciting opportunity for a Customer Service Administrator to join our team based in Irlam, Manchester. This is a full time permanent role working 37.5 hours per week, Monday-Friday 8:30-4:45pm.
Kingsland Drinks is a well-established premier independent UK supplier of wine and spirits specialising in providing a complete category solution. Using our consumer understanding and drinks experience, we provide innovative, bespoke solutions to become the partner of choice as we create value for our customers.
Working at Kingsland, a company that is employee owned, means that you can suggest ideas and innovative ways in how we, as a collective run our business. Our most important stakeholder is our members (employees), who have also been key to our success. We have built on our heritage, with a family ethic, and always tried to encourage a positive can-do culture that encourages individual responsibility. We have always valued our members contribution and we recognise that the success of Kingsland has only been possible with everyone’s valued contributions.
Our key objective when we decided on the next step on the journey for Kingsland is for our business to continue to grow and develop and provide security for all our stakeholders. We strongly believe we have created a great legacy that we want to securely hand this on to the next generation and beyond, so the future of the business remains in its own hands. We want Kingsland Drinks Group to be a place people enjoy coming to work and a business our members feel proud of.
What does this corker of a job entail?
- Processing customer orders in accordance with operating procedures
- First line support for customer queries
- Provide assistance with ad hoc reports/special projects
- Arrangement of transport & booking slots for groupage & full trailer loads
- Liaising with Finance section for new accounts/credit limit issues
- Liaising with Bond Section for any EMCS (under-bond & export) transactions
- Informing Customers of any problems with OOS, late delivery issues
- Updating Account Managers with any quality/stock/production issues
- Co-ordination of dual supply orders, surcharges etc
- Co-ordination with Warehouse & Customers for any trailer fill requirements
- Arranging uplifts for damaged/incorrect products

Key Ingredients
- The job requires general administrative experience, good communication skills and attention to detail.
- High level of computer literacy required
- Strong customer service ethic and polite telephone manner

This job comes with a full bottle / glass of benefits
- Highly competitive salary
- Generous holiday entitlement that increases with length of service
- Company day at Christmas, to share with your nearest and dearest
- Annual profit share based on company KPI’s
- Huge discounts on wine and spirits in our company shop
- Flexible working options
- Life assurance cover
- A generous thank-you gift if you 'recommend a friend' to work with us too. Lots of people work alongside their loved ones at Kingsland.
- Wellbeing resources, including Mental Health First Aiders and access to an EAP with free counselling. **Your wellbeing is a top priority, and there's lots of support at Kingsland.**:

- Well-being App to help support your mental health
- Health Checks (diabetes/blood pressure, stop smoking advice etc.)
- Training and progression opportunities open to all, including fully funded apprenticeships.
- Involvement with New product development (Wine / Spirit tasting)
- On-site free car parking
- Electric Vehicle charging
- Local Community involvement - Irlam Live ticket discounts and Rugby ticket discounts

Don’t bottle it, this job will make your career Fizz