Customer Service Advisor

5 days ago

Irlam, Salford, United Kingdom Permali Full time

Company Description

Permali Gloucester Ltd, founded in 1937, is a world leader in the manufacture of composite and TPU materials for various markets including aerospace, defense, automotive, rail, marine, textile, and medical. Operating from a 10,500 sqm factory, Permali offers pressing, molding, assembly, CNC machining, CAD design, inspection, and testing facilities. As part of the Diamorph Group, Permali holds numerous prestigious quality approvals, embodying the values of Protection, Performance, and Precision.

Role Description

This is a full-time, on-site role, 38 hours per week, for a Customer Service Advisor located in Irlam. The Customer Service Advisor will handle day-to-day tasks such as addressing customer inquiries, supporting customer needs, maintaining customer satisfaction, delivering customer-focused service, and managing telephone communications. The role demands a professional and courteous attitude towards customers at all times.

Duties

  • Daily contact with existing customer base via phone and email to provide updates on orders and deal with any customers queries.
  • Processing of customer orders.
  • Proactively expedite orders and coordinate between internal departments
  • Attend regular meetings with the production teams to get updates on the orders in production.
  • Build up your knowledge of the products sold within the business team to allow you to advise customers and provide the best customer experience possible.
  • Develop and grow long-term relationships with existing accounts.
  • Record account information into the CRM database.
  • Apply (when required) for "SIEL" export licences on the UK government website "LITE".
  • Any other duties commensurate with your role.

Key Criteria

  • Previous experience in a customer service role, preferably within a manufacturing industry.
  • Exceptional communication skills, both verbal and written, with the ability to convey information clearly and effectively.
  • A proactive approach to problem-solving with a focus on customer satisfaction.
  • Ability to work well under pressure while maintaining attention to detail. Join us as we strive to deliver outstanding service and support .
  • Proficient Microsoft Office skills

Other Skills/Abilities

  • Ability to obtain and maintain appropriate security clearance.
  • Proactive approach and a desire to complete work in a timely manner.
  • Enjoy taking ownership an ensure customers satisfaction is high.
  • Organised and methodical in your approach to work.
  • Strong teamwork skills

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