Delivery Centre Support Worker

**| Salary £21,189-£21,968 Per annum | Permanent, Full Time, 37 hours per week |
**Grade: 4 **Reports to: Senior Family Support Worker

Staff responsible for: Job Purpose Reporting to a relevant Senior Family Support Worker, post holders will work in partnership with colleagues across their team, assisting and undertaking tasks which support the safe and smooth day to day operation of Early Help Service neighbourhood centre delivery operations, for children, adults, young people and family groups.

They will be aligned to one of the nine delivery team areas;
**- Wyre/Fylde
Post holders will provide a front facing meet and greet service to all users of one or more nominated neighbourhood centre sites across their team area, dealing with and signposting any general queries which arise as a result of service user self-referrals.

Post holders will undertake directed tasks in relation to recording of service user information in regards their use of neighbourhood centre services. This will involve them updating information on the Early Help Service management information system.

Post holders will use personal initiative to maintain an overview of the health and safety of the operating environment and take corrective action to address any issues which arise and/or seek guidance on this from their line manager.

Post holders will work in close cooperation with Neighbourhood Group Workers to create and manage the suitability of the environment in the Neighbourhood Centres for service users, including responsive hygiene/cleanliness, display information, physical environment layout.

Post holders May have some involvement in the maintenance of facility standards, in conjunction with premises managers around basic testing, risk assessment and review procedures and contractor liaison where necessary. From time to time, and where appropriate, post holders may also assist with supporting delivery sessions and services to ensure appropriate supervision/ratios are maintained and to support group participants with their participation needs as necessary.

Post holders will build positive relationships with service users, within the confines of their contact with them and build mutual trust and respect. Supporting the service in the delivery and continuous improvement of early help services for children, young people, and families in line with the vision for Children and Families in Lancashire developed by the Children and Families Partnership Board which states; Children, young people and their families are safe, healthy and achieve their full potential

To deliver this vision we have agreed some key outcomes:
**Five Outcomes**

1. Vulnerable children and young people are safe from harm and build resilience.

2. Children and young people achieve their full potential in education, learning and future employment.

3. Children and young people enjoy heathy lifestyles and know how to help others.

4. Children, young people and families have a voice in shaping the support they receive.

5. Children and young people live in Lancashire where they can enjoy a good quality of life, be happy and want to stay.

**Accountabilities/Responsibilities**

1. Provide general information and advice to service users on established internal procedures surrounding their use of Early Help Neighbourhood Centres and Services.

2. Plan and organise straightforward tasks in support of the day-to-day use by service users of Early Help Neighbourhood Centres, and those service staff using the centres in support of their duties.

3. Respond to and exchange varied information with members of the public using Neighbourhood Centres, and signpost them where necessary to other services and/or relevant other staff within the Early Help Service

4. Carefully use relevant equipment within centres to support neighbourhood centre usage.

5. Handle and process service and service user information in regard to service usage, using IT systems.

6. Provide limited support and guidance as required to other members of staff operating in the Neighbourhood Centre environment around their use of centre facilities.

7. Establish and operate procedures and boundaries and challenge inappropriate behaviour in relation to the 'reception' function within neighbourhood centres.

8. Resource and building duties, which may include: opening up buildings for service delivery use and securing after, preparing buildings/resources, checking their suitability for use.

9. Attend regular training and development opportunities to maintain an up-to-date knowledge of safeguarding, health and safety, and local policy developments

10.Undertake administrative tasks which assist with maintaining effective recording systems for neighbourhood centre use.

11.Respect confidentiality and be able when necessary to explain to parents/carers when there is need to share information with others in order to protect children. 21.09.20 V1

12.Identify opportunities for improving day to day procedures and