Housing Officer Rental Income

In this role, you will:

- Provide front-line rental income services and advice to existing and potential tenants, or their representatives.
- Be responsible, as part of a Housing Management team, for providing a responsive and pro-active service to residents in general needs, supported and sheltered housing.
- Pro-actively work with agencies and colleagues to ensure tenants’ income is maximised.
- Contribute to locality projects with your wider locality team (representing a cross-section of Soha functions such as Lettings, or Technical Officers).

**KEY DUTIES**

Be responsible for the collection and management of rental income against set targets and procedures.
- Handle enquiries from tenants, keeping them informed at all times of progress in relation to their accounts and queries.
- Be aware of current legislation relating to housing and Welfare Reform, and how access to welfare benefits may affect ability to pay rent.
- Identify households in need of specialist support and work collaboratively with the Welfare Benefit, Tenancy Sustainment services, or wider agencies to help tenants to sustain their tenancy.
- Take the appropriate legal action in relation to cases of arrears, in partnership with Tenancy Enforcement. Attending court and evictions as necessary.
- Deliver against the association’s financial inclusion activities, including supporting access to digital training and routes into employment.
- Represent Soha at meetings with residents, stakeholders and other agencies as required.

What you will need
- Experience in housing management, rental income recovery, or similar services (including legal experience and excellent IT skills).
- Experience of managing casework.
- The ability to create good relationships with customers and colleagues.
- Well versed in housing and welfare benefit issues.
- Ability to work to performance targets and monitor own performance.
- Full driving licence.

Alignment with our cultural principles
- We always put residents first: we put people at the heart of decisions, which are made with humanity
- We are constantly learning and restless about excellence: we incentivise curiosity, initiative and acting without permission to make things better, as we learn from every experience
- We are one team and trust each other to do the right thing: we operate as one team, taking responsibility and making decisions as locally as possible
- We strive for honesty, clarity and kindness in all our relationships: we treat feedback as a gift, wanting to see staff, residents and communities fulfil their potential
- We operate with fewer, better rules: we value simplicity, expecting everyone to solve problems, exercise good judgement and take responsibility

**Job Types**: Full-time, Permanent

Pay: £34,320.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Casual dress
- Childcare
- Company events
- Company pension
- Cycle to work scheme
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
- Private medical insurance
- Sabbatical
- Sick pay
- Transport links
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Didcot: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- credit control: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (required)

Work authorisation:

- United Kingdom (required)

**Location**:

- Didcot (preferred)

Work Location: In person