Claims Handler

**Description**:
At AXA Partners, we have an exciting full time, permanent opportunity for a Claims Handler to join our hard-working Dedidated Services Team. As we strive to give our employee’s work/life balance, this role involves a mixture of home and office working with your base office located in Redhill.

As a Claims Handler, you'll report to our Dedicated Services Manager, reviewing all post coming into the team to identify any complicated or urgent cases. You'll be raising settlement payments, fees and rebilling costs to ensure funds are received.

**What you'll be doing**:

- Engaging with multiple stakeholders from foreign offices to clients, solicitors and foreign agents ensuring all parties are aware of the current position of the claims case. You'll reiceve an extra £500 for any additional langauges you may speak.
- In the course of your duties, you must adhere to all internal policies and procedures, focusing on the needs of the customer and ensuring fair treatment at all times.
- Responsible for working as an effective team player. You will have strong communication skills both verbal and written, whilst being excellent at building solid working relationships based on Integrity and trust. We see ourselves as one big team, One AXA.

**We're offering full and part-time hours**
- Full time: Monday to Friday, 9am - 5pm. No weekends or Bank holidays
- Part time: We're flexible and willing to work around hours that suit you. Your hours will be worked out as a mutual agreement that suit you and the buisness needs.

**Qualifications**:

- English written and spoken language skills.
- Additional european languages welcomed, written and spoken skills.
- Working knowledge of claims processing to deal with all aspects of international claims, desirable.
- Strong organisational and time management skills with the ability to manage competing demands.
- Able to work as part of a team but also independently, taking responsibility for your own workload.
- Able to prioritise, work under pressure and to strict internal deadlines, willing to take on new tasks at short notice.
- Keen to learn new skills, willing to be flexible and adapt as processes and the company change.
- Working knowledge of Word and Excel.

**What we offer**:
By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone’s skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth. Please see below a selection of our current benefits:

- Life Assurance 4x salary
- Group Personal Pension Plan
- Private Healthcare benefit after 12 months service
- 22 days annual leave
- £500 language allowance
- AXA employee discounts

LI-Hybrid #partners1

**About AXA**:
AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.

Our mission: Empower people to live a better life. Our values: Customer First, Courage, Integrity and One AXA.

AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection. AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit. Our mission is to help our Corporate clients to enrich their customers’ experience, with more than 9,000 employees at their service anywhere, anytime.