Retailer Support Administrator
2 weeks ago
**Retailer Support Administrator**
Thorne (BMW Vehicle Preparation Centre)
- £25,058 per annum
Hybrid - on site and work from home
**Purpose of the Role**
To provide efficient administrative support to meet business and customer needs, ensuring all departments and the Retailer Network receive a high standard of service.
**Key Responsibilities**
- Provide full admin support across departments
- Maintain and improve departmental admin processes
- Liaise with workshops and other departments
- Follow procedures and suggest process improvements
- Handle enquiries from Retailers, customers and internal teams professionally
- Accurately process Direct Delivery and PDI requests from BMW/MINI UK & Ireland dealers
- Coordinate self-collection and direct deliveries with distribution
- Manage and update data using spreadsheets and databases
- Carry out other duties as required
**Initiatives & Focus Areas**
- Health & Safety
- Risk reduction through training
- 8P and quality performance
- Process improvement
- Uphold BMW and BCAL brand standards
**Role Significance**
- Key to the coordination of service delivery
- Central point for Retailer vehicle delivery
- Supports efficiency, contract performance, and SLA targets
- Requires effective workload forecasting and data analysis
**Skills & Experience Required**
- Customer service experience
- Strong verbal and written communication
- Problem solving and critical thinking
- Planning, organisation and decision-making
- Teamwork and performance focus
- Negotiation and conflict resolution
- Adaptable, empathetic and resilient
- Confident using PCs and systems
**Job Types**: Full-time, Permanent
Pay: £25,048.00 per year
**Benefits**:
- Company pension
- On-site parking
Work Location: In person
Reference ID: BMWRSA001
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